The client, their challenge
Patria – a leader in alternative asset management – needed to streamline and enhance their know-your-customer (KYC) and know-your-agent (KYA) processes, which were manual and inefficient. They knew this challenge would only grow as their business grew.
With a relationship spanning more than 20 years, we’d developed deep insight into Patria’s operational needs and challenges. We worked closely with their team to identify and deploy the right technology solution to address their challenges and support their growth ambition.
Our solution
The complexities of investor and investment data management and compliance requirements necessitated a tailored, technology-enabled solution that could deliver immediate impact.We worked closely with Patria to deploy our MaxComplyTM software, which provides clients with a robust platform for managing their KYC and KYA activities while ensuring that all necessary information is current, compliant and at their fingertips.
This included automating investor KYC processes for new fund launches and putting in place a rapid turnaround KYA process to enable an efficient investment process.
For Patria’s investors too, there’s the added benefit of greater protection over their personal data, with a clear process that’s fully secured and communicated via MaxComply. So, personal documents that might typically feature in the KYC process are uploaded directly to the tool without fear of emailing the wrong person.
The results
Our solution resulted in a tailored approach that not only streamlined processes but also had an immediate and significant impact on Patria’s efficiency and compliance.
“Leveraging our deep understanding of Patria’s needs, our team crafted a technology-centred solution that enabled them to scale effortlessly while ensuring compliance at every step,” said Aleesha Mawhinney, Client Relationship Director at IQ-EQ.
Through our long-standing relationship, we’ve gained insights into Patria’s specific challenges and goals, allowing us to design a solution that integrated seamlessly with their workflows.
Our technology-enabled solution, paired with our extensive knowledge of Patria’s needs, empowers them to manage an increasing number of investors, investments and funds while upholding rigorous compliance standards.
This solution ensures that Patria remains at the forefront of investor expectations in a rapidly changing environment.
“With IQ-EQ’s people and technology solutions, we’ve transformed our KYC and KYA processes, allowing us to focus on growth while ensuring the highest standards of compliance,” stated Nick Whitfield, Chief Compliance Officer at Patria.
Our efforts ensure that Patria can confidently navigate their growth trajectory while maintaining excellence in service delivery.
