Our Environmental, Social and Governance (ESG) statement

Our Purpose and our Mission

We help global investors focus on investing and preserving capital in a sustainable and compliant manner.

  • We are a trusted partner providing high quality personalised investor services
  • We help our clients and the sector to stay compliant
  • We act as a guardian and facilitate our client’s investments
  • Our people invest the time to get to know our clients, so that we know how to best service them.

Our ESG underpins IQ-EQ’s activities across all jurisdictions where we or one of our affiliates operate. It sets out our global approach to sustainable purpose and forms the basis of our decisions by focusing on business ethics and compliance, people and culture and community involvement

Business ethics and compliance framework

At the core of this framework is strong governance and a robust risk and compliance framework. This framework is supported by procedures and systems to ensure that we apply, at all times, high levels of personal and professional integrity. With the support of our risk and compliance function we have put in place the necessary policies and procedures including a code of conduct and an initial assessment of the reputation of potential clients, identification and monitoring of our clients (through initial and ongoing screening of clients, ongoing review of clients files and transaction monitoring) as well as ongoing training throughout our employees’ careers to ensure  that the highest standards of compliance are embedded right across our Group operations.

We will not enter into, or maintain, relationships with individuals or organisations engaged in, or suspected of having engaged in, illegal or activities which go against its code of ethics. New clients are accepted in accordance not only with applicable laws, rules and standards on money laundering and terrorist financing, and international sanctions but also in accordance with our risk appetite policy. We do not accept clients activities involving money laundering, corruption or bribery, child labor, forced labor, the mining and trade of rough diamonds unless Kimberley certified, destruction of high conservation value areas, ship breaking, products or activities that impinge upon the lands owned or claimed under adjudication by indigenous and/or vulnerable peoples or groups without full documented free prior and informed consent (FPIC) of such peoples or groups.

Our client acceptance processes include a mandatory review of our clients’ activities to ascertain they are not involved in such activities.

People and culture

Fostering openness, sustainability, and respect are our key objectives. We value everyone and strive to work as one team. We invest significantly in our people and their working environment by creating and maintaining a safe and healthy working environment and ensuring their ongoing professional and personal development.

We strive to create workplaces in which there is mutual trust and respect and where every person feels responsible for the performance and reputation of our Group. We respect one another and each other’s individual rights and customs. We work towards achieving a diverse workforce, recruiting, employing and promoting people only on the basis of objective criteria and the qualifications and abilities needed for the job to be performed.

We continuously engage with our people at a local and at a Group level to translate our core values into action. We do this through communications and engagement, information and consultation so as to assist them in realising their full potential.

We promote integrity and professionalism throughout the Group and pride ourselves in leading by example which we do by setting the right tone right from the top of our organisation. We consider ourselves to be personable and approachable and hold these attributes up as being key when putting our core values into actions.

Community

We encourage initiatives which “give something back” to the community, whether by way of time, effort or a financial contribution. We specifically support non-political initiatives that focus on education, as education is critical for economic independence for current and future generations. This support can be delivered through initiatives that:

  • Support apolitical community groups and charities focused on education in less developed regions;
  • Promote broader opportunities for workplace learning;
  • Support local initiatives for the development and education of young people in the areas we serve;
  • Enable our people to actively support learning initiatives as coordinator or teacher.

We welcome initiatives from all sources but especially those from our own people. Across our global business we support a growing number of fund raising events for both Group and local initiatives.

Our Group wide initiatives include:

  • PEAS – Promoting Education in African Schools
  • Nyaka AIDS Orphans Project
  • REACH Vietnam
  • Food Angel Hong Kong
  • The Food Bank Singapore
  • Parrainage Inde
  • Northern Ireland Chest Heart and Stroke
  • City Harvest initiative New York