Website privacy notice

INTRODUCTION

Welcome to IQ-EQ’s privacy notice for website users.

The IQ-EQ Group respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

IMPORTANT INFORMATION AND WHO WE ARE 

PURPOSE OF THIS PRIVACY NOTICE 

This privacy notice aims to give you information on how IQ-EQ collects and processes your personal data through your use of this website, including any data you may provide through this website when you complete the “Contact Us” form, sign up to our newsletter or if you request other marketing materials.

It should be read in conjunction with our Master Privacy Notice, which provides information on your rights, contact details for our DPO and other information about how we may process personal data.

CONTROLLER

IQ-EQ is made up of different legal entities. This privacy notice is issued on behalf of the entire IQ-EQ so when we mention “we”, “us” or “our” in this privacy notice, we are referring to the relevant company in IQ-EQ responsible for processing your data, on which behalf this website is operated.  If you have privacy-related questions in relation to the website, please contact dataprotection@iqeq.com

CONTACT DETAILS

Our full details are:

IQ-EQ
412F Route d’Esch
L2086
Luxembourg

For data protection queries, please contact dataprotection@iqeq.com

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

THE DATA WE COLLECT ABOUT YOU 

From this website we may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity and contact data including you name, email address and other contact information that you may provide to us;
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Usage Data includes information about how you use our website.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences, where you provide this to us and consent to our processing of it.

We may use aggregated data in an anonymised way derived from your personal data, but which does not constitute personal data.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA 

This website will use data for the following purposes:

• To allow us to fulfill any requests you may make for further information
• To support the technical operation of the website, including maintaining the security and functionality of the website;
• To monitor and improve the performance of our content
• To provide links to external sites, subject to their own privacy notices

MARKETING

You will receive marketing communications from us if you have requested information from us or if you provided us with your details and expressly consented to receiving that marketing.

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you (we call this marketing).

We will never share your personal data with any company outside IQ-EQ for marketing purposes. You can ask us to stop sending you marketing messages at any time by emailing news@iqeq.com.

COOKIES

This website uses cookies to support the technical performance or security of the website, to monitor how it is used and as part of links to third party platforms. Our cookie policy is available at www.iqeq.com/cookie-policy

CHANGE OF PURPOSE

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

DISCLOSURES OF YOUR PERSONAL DATA

We will not normally disclose personal data gathered via the website to third parties.  Where you click on links to external platforms, including content shared from or to social media platforms, your personal data may also be processed by that site.

INTERNATIONAL TRANSFERS

Data that is processed via this website may be processed anywhere within the IQ-EQ Group, including in countries that offer different levels of privacy protection from those in your home country.

IQ-EQ applies global policies to how it processes and protects personal data, including implementing intragroup contractual clauses, making use of legal instruments such as the EU Standard Contractual Clauses. This ensure a consistent level of protection, wherever your personal data is processed.

If you want further information on the specific mechanism used by us when transferring your personal data please contact dataprotection@iqeq.com.

DATA SECURITY 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Sending information over the internet to us is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit. We have procedures and security features in place to keep your data secure once we receive it.

DATA RETENTION 

How long will you use my information for?

We will only retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means.  We also consider any applicable legal requirements relating to time frames for the retention of data.

Your data protection rights

For information in respect of your data protection rights, please visit our Master Privacy Notice.

Right to complain to your Data Protection Supervisory Authority (DPSA)

In the first instance, if you would like to make a complaint about our processing of your personal data, please do so via the email address below.  However, should such a complaint be unresolved, you have the right to make a complaint to a relevant Data Protection Supervisory Authority, either in your home jurisdiction, or in the jurisdiction in which the processing is being undertaken.

A current list of EU DPSA can be found here, including contact details:  https://edpb.europa.eu/about-edpb/board/members_en

Changes to this privacy notice  

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

If you have any questions about this privacy notice, please contact The Group Data Protection Officer, via DataProtection@iqeq.com.