Technical Support Engineer

Qualifications

Required Experience 

Education / Professional qualifications 

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred. Equivalent experience will be considered. 
• Proven experience (3+ years) in a technical support role. 

Background Experience 

• Strong understanding of Windows and/or macOS operating systems. 
• Experience with networking concepts (TCP/IP, DNS, DHCP). 
• Familiarity with Active Directory and user management. 
• Hands-on experience with Microsoft 365 administration, including SharePoint Online, Exchange Online, Teams, and OneDrive. 
• Experience developing SharePoint Online workflows using Power Automate (Flow). 
• Basic SQL Server administration skills. (Specify the level required) 
• Excellent troubleshooting and problem-solving skills. 
• Strong communication and interpersonal skills. 
• Ability to work independently and1 as part of a team. 
• Relevant certifications2 (e.g., Microsoft 365 Certified: Modern Desktop Administrator, CompTIA A+, Network+, Security+) are a plus. 

Company, product, or market knowledge 

• Experience working in a complex, multi-country professional services, financial services, or BPO organisation with complex processing requirements (preferred but not essential). 
• Multi-country experience and demonstrated ability to work in a multi-cultural, talented, and demanding team environment. 
• Strong program management skills. 
• Excellent communication skills in both written and oral form, with the ability to communicate effectively with staff members, customers, suppliers, and the management team. 
• Ability to make decisions, act, and get results. 
• Passion, dynamism, and drive. 
• Robust sense of humour. 
• Personal presence, integrity, and credibility. 
• Ability to solve problems either independently or by utilising other members of the team where necessary. 
• Experience working in a complex and demanding environment. 
• Strong program management and communication skills. 
• The ability to work independently and as part of a team. 
• A positive attitude and a strong work ethic. 

Additional information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our client’s sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.

Company description

ABOUT IQ-EQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. 

We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities.