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Job Description
Responsibilities
We are looking for an experienced SharePoint Content Analyst to contribute to the design, development, migration, and support of enterprise-scale SharePoint and Microsoft 365 solutions.
The role plays a key part in ensuring that our organisation’s content, sites, and workflows are well structured, governed, and optimised for usability and long-term scalability.
You will support our digital transformation journey, help drive the migration of content from SharePoint on‑premises to SharePoint Online, and work closely with stakeholders across multiple regions to enhance content organisation, collaboration, and productivity.
This role requires a balance of technical capability, business analysis, strong communication skills, and a deep understanding of SharePoint as a content and collaboration platform
Tasks (what does the role do on a day-to-day basis)
1. SharePoint Content Management & Governance
- Analyse, organise, and manage SharePoint content repositories across the organisation.
- Design and implement information architecture including site structures, content types, metadata, and taxonomy.
- Maintain governance standards for security, permissions, retention, and content lifecycle.
- Ensure compliance with organisational content policies and best practices for document management.
2. SharePoint Site Design & Configuration
- Build and configure SharePoint Online sites, lists, libraries, pages, and templates.
- Design intuitive and user‑friendly site layouts that enable efficient content discovery.
- Develop no‑code/low‑code solutions using Power Apps, Power Automate, and out‑of‑box SharePoint capabilities.
3. Migration & Transformation
- Support and contribute to the migration of sites, content, and workflows from SharePoint 2016/2019 to SharePoint Online.
- Perform content audits, data cleansing, mapping, and restructuring ahead of migration activities.
- Collaborate with technical teams to ensure a smooth, well‑planned migration with minimal business disruption.
4. Business Analysis & Stakeholder Engagement
- Conduct requirements workshops with business SMEs to understand content needs and collaboration use cases.
- Translate requirements into functional specifications, site structures, workflows, and governance recommendations.
- Provide subject matter expertise on SharePoint functionalities, best practices, and user adoption strategies.
- Lead user demos, walkthroughs, and training sessions.
5. Operational Support & Continuous Improvement
- Investigate, diagnose, and resolve SharePoint content and configuration issues.
- Provide day‑to‑day support for SharePoint and related applications, ensuring SLA compliance.
- Identify opportunities for automation, efficiency improvement, and enhanced user experience.
- Work collaboratively with global IT teams and third‑party vendors to resolve escalations and implement enhancements.
Key behaviours we expect to see.
In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:
- Action oriented
- Collaborates
- Communicates effectively.
- Builds networks.
- Balances stakeholders
- Tech savvy
- Optimises work processes.
Qualifications
Education / professional qualifications
- Bachelor’s degree in computer science, Information Technology, or a related field.
Background & Technical experience
- Strong knowledge of SharePoint Online and SharePoint 2016/2019 (sites, lists, libraries, permissions, content types, metadata).
- Working experience with:
Power Automate (flows, approvals, automation)
Power Apps (canvas or model‑driven apps)
SharePoint Designer (legacy), JSON formatting, page customisation
Information architecture and content governance
- Understanding of SharePoint migration tools (ShareGate, Metalogix, etc.) is preferred.
- Familiarity with CSOM/REST APIs/JSOM is an advantage.
- Strong analytical skills with the ability to interpret business needs and design effective SharePoint solutions.
- Excellent communication and documentation skills.
- Ability to engage with stakeholders at all levels and manage expectations.
- Highly motivated, proactive, and capable of managing multiple tasks independently.
Company, product and market knowledge
- Experience of working in a complex, multi-country professional services, financial services or BPO organisation with complex processing requirements
- Multi-country experience and demonstrates an ability to work in a multi-cultural, talented, and demanding team environment.
- Possess the skills and the personality to operate effectively in a very fast-paced complex global business with an in-depth knowledge of program management.
- Excellent communication skills in both written and oral form, with staff members, customers, suppliers, and the management team with the ability to make decisions, act and get results.
- Passion, dynamism, and drive
- Personal presence, integrity, and credibility
- Ability to solve problems either independently or by utilising other members of the team where necessary
Languages
- Fully proficient spoken and written English, additional European languages will be an asset
Additional information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our client’s sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
Company description
ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.
We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
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