Senior Technical Trainer

Qualifications

• You bring strong technical expertise in open-ended fund accounting, with hands-on PAXUS experience across NAV valuation, pricing workflows, equalisation, performance fees, and security master management, alongside a proven ability to continuously build subject matter knowledge.
• You design and deliver effective learning solutions by selecting appropriate delivery methods (instructor-led, eLearning, blended), creating end-to-end training programmes, and applying instructional design principles (desirable) to drive measurable performance outcomes.
• You collaborate and build relationships effectively across all levels, working as part of a global GTT team, partnering with stakeholders to align training with business priorities and deliver operational impact.
• You demonstrate a data-driven, solutions-focused mindset by using analytics (tickets, errors, assessments) to identify gaps, improve performance, and achieve reductions in errors, rework, and time to competence.
• You contribute to business success by meeting key targets such as reduced PAXUS ticket volumes, improved learner satisfaction, successful onboarding and office launches, and full curriculum delivery, while remaining adaptable, resilient, and willing to travel in a fast-paced global environment.

Additional information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our client’s sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.

Company description

ABOUT IQ-EQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. 

We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities.