Senior Officer, Funds

Job Description

Responsibilities:

• Perform a wide variety of Fund administration tasks accurately and in a timely manner to support the Company’s ever-growing and diversified international client base
• Provide a high level of quality internal and external client service and the accurate and timely provision of financial administration services
• Actively support the Senior Management Team with the day-to-day administration of institutional client portfolios in accordance with the Group’s policies and procedures
• Plan, prioritise and organise tasks and activities efficiently, ensuring effective time management
• Effectively manage time input on own client portfolio
• Assist Senior Management Team where required

Tasks:

• Act as a role model and demonstrate the Group Values at all times and ensure engagement and commitment to deliver excellent client service, operational effectiveness and efficiencies in all assigned tasks
• Proactively contribute to the Team objectives of achieving both individual and Team debtor targets on a daily basis with high performance against key performance indicators achieving objectives
• Attend and record meetings with clients
• Deputise for your Assistant Manager / Manager when they are out of the office or when you are asked to do so
• Demonstrate a good understanding of industry best practice in relation to Fund administration
• Demonstrate a good understanding of the relevant laws relating to Fund administration in Jersey
• Develop and maintain appropriate knowledge of the laws of other related Jurisdictions in relation to Fund Structures
• Develop and maintain a good understanding of the principles of taxation affecting Jersey Fund Structures
• Supervising and mentoring junior Team Members
• Sharing knowledge and experience throughout the Team, with a particular emphasis on helping develop the experience and expertise of junior staff
• Possess an ability to understand trust and company legal documents
• Participate fully and proactively in the promotion of a constructive “client servicing” culture
• Provide timely and constructive feedback on client administration matters
• Develop and maintain effective working relationships with the Team Members and across all Teams locally to ensure a collaborative approach
• Work proactively and collaboratively with all Team Members on all assigned client administration tasks in line with our Group Values
• Provide technical support to other Team Members
• Continue and maintain relevant technical knowledge, ensuring Continual Professional Development (CPD) requirements are met
• Take ownership for maintaining CPD as required for the role and/or for existing professional qualifications or regulatory requirements
• Invite feedback and continuously look to improve performance
• Acquire knowledge of business activities, products and services
• Deliver the highest level of client service in line with our Group behaviours with the objective of exceeding client expectations
• Ensure effective and efficient client correspondence and ensure turnaround times are as short as possible
• Maintaining appropriate knowledge and expertise in all applicable banking platforms
• Assisting with the preparation and approval of payments
• Assisting with the preparation and review of minutes and resolutions
• Assisting with the preparation and review of appropriate checklists
• Assistance relating to addressing and clearing internal reviews
• Monitoring client bank accounts
• Assisting in the collation and preparation of papers in advance of signing meetings
• Monitoring and clearing assigned workflow tasks
• Delegating printing, copying and scanning tasks as required
• Maintaining information in the strictest of confidence and in accordance with Group Policies
• Assist and work collaboratively with the other Officers and Management Team on day-to-day administrative tasks and matters in respect of their client portfolios
• Assist with project work as the business requires
• Maintain proper and orderly client records
• Actively develop working relationships with clients and intermediaries to maximise client retention and identify opportunities for growth
• Maintain and develop commercial awareness and develop a good level of competitor and industry awareness with a view to identifying business opportunities.
• Maintain detailed knowledge of policies and procedures and ensure adherence to such policies and procedures in the course of day to day administration activities
• Maintain a high awareness of risk factors and perform necessary tasks to address such risks (including escalating risks and exercising judgement as to when manager help is needed)
• Pro-actively comment on processes with respect to improvements and efficiencies
• Ensure that the Company’s policies and procedures are being followed and complied with and, in case of non-compliance, inform the relevant Manager or the Risk and Compliance Team in a timely manner
• Provide timely responses to compliance queries and highlight any risk issues that arise
• Be aware of and report suspicious transactions/complaints and guide other Team Members where required
• Demonstrate an awareness of legal responsibilities and the need to report suspicious transactions/complaints with an ability to guide others
• Organisation of time (including working outside of usual business hours in exceptional circumstances) to ensure that client expectations are met
• Delegating tasks to other Team Members (where necessary) in order to ensure that appropriate tasks are performed by suitably experienced individuals and at appropriately charged rates
• Oversight of tasks performed by junior Team Members for which you are responsible
• Act as a duly authorised signatory of the relevant IQ-EQ entity and any applicable Group entities, administering signatures only in accordance with delegated signing authorities in place from time to time