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Job Description
What You'll Do -
- You lead and inspire your team by modeling the company’s cultural values, fostering a client service mindset, and driving a strong business development culture while adapting positively to change.
- You manage a high-value client portfolio and ensure operational excellence by overseeing client administration, maintaining quality service, and achieving KPIs such as revenue targets, utilisation rates, and cash collections.
- You develop and support your team through clear role allocation, training, career development conversations, and addressing skill gaps, while ensuring compliance with company policies and regulatory requirements.
- You build and maintain strong relationships with clients, intermediaries, and internal teams to maximize client retention, identify growth opportunities, and contribute to new business acquisition and fee reviews.
- You take ownership of risk and process management by embedding risk controls, improving operational processes, and proactively escalating issues, while also participating in strategic initiatives, meetings, and budget planning.
What We Offer -
- Comprehensive remuneration and pension: motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
- Wellbeing: additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test and corporate GP
- Annual leave: our employees are entitled to 25 days paid leave plus all Jersey public holidays
- Enhanced maternity and paternity, including shared parental leave and adoption leave
- Flexible working: we recognise the value of working flexibly and want to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements.
Qualifications
- You hold a relevant professional qualification (ICSA or ACCA) and have at least 10 years of experience in the fund services industry, with strong technical knowledge of laws, regulations, and best practices across multiple jurisdictions.
- You possess excellent analytical, numeracy, and IT skills, with the ability to interpret complex fund and company legal documents and understand taxation impacts on fund structures.
- You demonstrate strong leadership and collaboration skills, effectively managing team workflows, motivating colleagues through change, and promoting self-development and knowledge sharing.
- You are resilient under pressure, risk-aware, and uphold high standards of integrity, equality, and diversity while ensuring compliance with policies and regulatory requirements.
- You have exceptional communication and relationship-building abilities, enabling you to work closely with clients, intermediaries, and internal teams to deliver superior service and identify growth opportunities.
Additional information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
Company description
ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
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