Senior IT Support Engineer

Qualifications

Required Qualifications 

• 5+ years of relevant IT experience; MSP or MSSP background strongly preferred. 

• Demonstrated experience with Microsoft 365 environment buildouts and migrations. With deep expertise in Microsoft 365 E5, EMS E3, Entra ID, Exchange Online, Intune, SharePoint, and Teams. 

• Intermediate-to-advanced PowerShell and Microsoft Graph API scripting skills. With Strong networking background: routers, DNS, VLANs, NAT, VPN, and Cisco Meraki platform experience. 

• Workstation and server experience: Windows 11, Windows Server (Azure VM and physical), macOS. 

• Proven ability to manage a high-complexity workload within a dispatcher-assigned service model while maintaining clear communication on priorities and timelines. 

• Excellent communication skills; capable of providing email, phone, and onsite support. With high level of accuracy and attention to detail; disciplined in time entry and documentation practices. 

Preference:

You hold—or are pursuing—advanced certifications such as:

• Microsoft 365 Certified: Administrator Expert
• Microsoft Certified: Identity and Access Administrator (SC‑300)
• Microsoft Certified: Azure Administrator Associate (AZ‑104)
• Microsoft Certified: Endpoint Administrator Associate (MD‑102)
• Microsoft Certified: Azure Security Engineer Associate (AZ‑500)

You may also have additional credentials, such as:

• Cisco Meraki CMNO (advanced) or CMNA with significant deployment experience
• ITIL Practitioner or Intermediate‑level certification
• Experience working with Microsoft Purview, Azure Virtual Desktop (AZ‑140), or hybrid identity implementations
• Experience using IT Glue or a similar documentation platform

Tools & Technology Environment

You work confidently across the following technologies:

Productivity & Cloud:
You operate within Microsoft 365 E5 + EMS E3, including Exchange Online, Teams, SharePoint, and OneDrive.

Identity & Access:
You manage Microsoft Entra ID, Conditional Access policies, Privileged Identity Management (PIM), and Self-Service Password Reset (SSPR).

Device Management:
You manage and secure devices using Microsoft Intune / Endpoint Manager.

Scripting:
You create or modify automation using PowerShell and the Microsoft Graph API.

Endpoint OS:
You primarily support Windows 11 Pro, with macOS as a secondary platform.

Mobile / BYOD:
You manage iOS and Android devices using the Company Portal under Intune MDM/MAM.

Networking:
You work with Cisco Meraki devices, including MX, MS, and MR series hardware.

PSA:
You use ConnectWise PSA (Manage) for service operations.

RMM:
You utilize ConnectWise Automate for remote monitoring and management.

Remote Support:
You provide support using ConnectWise ScreenConnect.

Email Security:
You work with an AI‑powered email security solution.

MDR / SOC:
You rely on a managed detection and response platform with 24/7 SOC coverage.

Additional information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT 

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.  

Company description

ABOUT IQ-EQ 

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms. 

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.                                           

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities.