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Job Description
Our IT team partners with the business to support technology solutions that address current challenges and future needs of the enterprise to give digital edge to IQEQ clients. We strive to be a leading-edge IT organization with innovative and dedicated people who focus on customer satisfaction, execution, and delivery of first-class services.
We are embarking on an exciting integration programme which will see us leverage the features of the Office365 stack as we migrate services to the cloud.
The Senior IT Officer will have a strong background in End User and Executive Support, be customer focused and have a good knowledge of End User hardware and collaboration tools. Along with this he will be well-versed in back-end Infrastructure technology to handle advanced troubleshooting and join escalation calls.
Key Responsibilities:
- Manage IT Infrastructure: Oversee the installation, configuration, and maintenance of computer hardware, software, and networks.
- Technical Support: Provide advanced technical support to users, troubleshoot complex IT issues, and ensure timely resolution.
- Network Management: Monitor and manage network infrastructure, including routers, switches, firewalls, and VPNs.
- Security: Implement and enforce IT security measures to protect systems from threats and ensure data integrity.
- Project Management: Lead IT projects, including system upgrades, migrations, and new installations.
- Policy Development: Develop and enforce IT policies, procedures, and standards to ensure compliance and security.
- Collaboration: Work closely with other departments to understand and address their IT needs.
- Documentation: Maintain detailed documentation of IT systems, configurations, and procedures.
- Presentation Preparation: Create and deliver presentations to communicate IT strategies, project updates, and technical information to stakeholders and team members.
Qualifications
- Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience: 4 years proven experience in IT support or administration, with a strong technical background.
- Skills:
- Proficiency in managing computer hardware, software, and networks.
- Strong problem-solving and troubleshooting abilities.
- Knowledge of network protocols, security principles, and best practices.
- Familiarity with operating systems such as Windows, Linux, and macOS.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks and work under pressure.
- Presentation skills to effectively convey technical information.
- Certifications: Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Microsoft 365 Administrator
Certifications: Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Microsoft 365 Administrator
Skills Required:
- IT support
- Hardware and software troubleshooting
- Network administration
- Security management
- IT policies and procedures
- Project management
- Communication
- Problem-solving
- Attention to detail
- Technical documentation
- Presentation preparation and delivery
Additional information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
Company description
ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.
We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
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