Senior IT Engineer, Client Facing (Hybrid)

Job Description

Position Summary:

  • Work with Engineering Manager to ensure Project Tasks and Ticket Escalations are handled in a timely manner.
  • Assist with new client deployments, including onsite network infrastructure replacement and back-end Office365, Intune, Azure, and Google Workspace configurations.
  • Contribute to the development and implementation of our technology stack, ensuring alignment with our business goals.
  • Ensure the security, reliability, and efficiency of our IT infrastructure.
  • Stay abreast of the latest trends and technologies in IT, evaluating their potential impact on our operations.
  • Provide prompt and cordial Email / Phone support as an Engineer, working with the help desk staff, resolve project tasks or tickets within SLA deadlines.
  • Diagnose technology issues submitted by external clients, work with team in some instances for scheduled onsite tasks at external client sites.
  • Work with Engineering team on Escalated tickets or reoccurring issues to identify and resolve root causes.
  • Establish, Document, and implement technology processes and procedures.
  • Follow Established (approved) Documented procedures from a shared knowledgebase.
  • Ensure Time Entries are entered accurately, to ensure clients are billed properly.
  • Handle Tasks, and IT Projects as directed by Management.


  • 5+ years relevant work experience. Experience with IT MSP, MSSP preferred.
  • Ideal Candidate will have experience in Office365 Environment Buildout & Migrations (or similar), and an understanding of PowerShell/Graph API
  • Office 365 Experience including O365 / Azure / Intune Administration; User, Group and Exchange Management, including Device Enrollment and Troubleshooting.
  • Experience with Cloud Services such as CISCO Meraki Networking Appliances, Citrix, Smarsh, Global Relay, OneDrive, IT Glue.
  • Experience with Remote Desktop Software, ideally Connectwise Automate (Control), Addigy, and Splashtop.
  • Workstation / Server Experience: Windows Desktop, Windows Server (Azure VM / Physical), and MacOS.
  • PowerShell/Graph API scripting on an intermediate or higher level.
  • Networking experience with understanding and configuration of Routers, DNS, VLANs, NAT, and VPN.
  • Domain management (including modifying DNS and Mail Records.)
  • Email, Phone, and Physical (onsite) support.
  • Ticketing Systems such as Connectwise Manage, ZenDesk, Spiceworks, or Solarwinds.
  • Preferred Industry certifications: Microsoft Cloud Certifications (MD-102, AZ-140, Microsoft 365 Certified: Administrator Expert, Microsoft Certified: Azure Security Engineer Associate , Microsoft 365 Certified: Endpoint Administrator Associate, etc. ) Comptia Network+, MCSA , Microsoft IT Support.
  • Ability to provide technical support coverage between the hours of 7am-6pm.
  • Excellent communication skills.
  • High level of accuracy and attention to detail.
  • Capable of lifting 50lbs.

Additional information

All your information will be kept confidential according to EEO guidelines.

Salary: $90,000 - $105,000

  • Competitive Base Salary & Bonus 
  • Summer Days 
  • Medical, Dental, Vision 
  • Generous PTO 
  • Generous Sick Days 
  • Work Anniversary Recognition Program
  • Team Bonding Events
  • Paid Parental Leave 
  • Retirement Plan 401(k) Match  
  • Mentorship & Training 
  • Bonus for Employee Referrals 
  • Succession Bonus Program (e.g. CPA, CFA, etc.) 
  • Career Advancement Opportunities 


Company description

IQEQ is a preeminent service provider to the alternative asset industry. IQEQ works with managers in multiple capacities ranging from hedge fund, private equity fund, and mutual fund launches; private equity fund administration; advisory firm set-up, regulatory registration and infrastructure design; ongoing regulatory compliance (SEC, CFTC, and 40 Act); financial controls and operational support services; compliance and operational related projects and reviews; and outsourced CFO/controller and administration services to private equity fund investments – portfolio companies, real estate assets and energy assets. Our client base is growing, and our existing clients are engaging the firm across the spectrum of our services offerings. 

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