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Job Description
Responsibilities (how we will measure success)
-Responsible for preparing work to agreed internal deadlines to the expected standard
‐ Knowledge of all banking systems including a good understanding of different client payment processes
‐ Knowledge of deadlines and deliverables and early escalation of issues to GPT Team Manager
‐ Minimize risk to IQ EQ by following procedures and checklists
- Act as Trainor to our new team members
- Act as Team POC in the absent of the Team Manager
- Be proactive in identifying development and training requirements
Tasks (what does the role do on a day-to-day basis)
- Ensure all client queries are appropriately responded to, and all emails received into the team’s mailbox is actioned
‐ Ensure all Investran / DX Static Data request are processed accurately and delivered to required timescale.
‐ Establish and maintain effective lines of communication with CS Teams re: progress of tasks and share information with GPT colleagues
‐ Identify areas for improvement re: GPT processes and offer solutions
‐ Providing support and training to the rest of the team, and other teams as required
Qualifications
Key behaviours we expect to see
- Excellent organizational skills
- Team Player
- With “can do” attitude
Required Experience
- Graduate of any business related course
- Data management, data entry, and data processing
- Excellent attention to detail
- Ability to cope with tight deadlines and working under pressure
- Min 3 years’ experience in a similar role is not essential, but desirable
Additional information
At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.
Company description
IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.
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