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Job Description
As a support analyst you will be responsible for handling Allvue & Private Capital Suite inquiries submitted by our internal teams and eventually our clients. Troubleshooting problems with the software application, providing product support and researching issues.
What you’ll do
- You'll handle onboarding and offboarding processes, including user setup, management, and investor or contact tracking, while ensuring SOC controls and documentation are maintained.
- You'll manage deliverables such as support tickets, vendor issues, project planning, training materials, control logs, and data integrity checks to keep operations running smoothly.
- You'll take on centralized tasks like static data uploads, onboarding new domains, and expanding industry knowledge, while developing technical expertise in tools like Microsoft Report Builder, Tableau, and Power BI.
- You'll gradually transition from internal responsibilities to client-facing tasks, gaining exposure to procedure design, training, and broader project involvement.
- You'll be measured by your ability to train others, meet deadlines accurately, and contribute effectively to team communication, projects, and knowledge sharing.
What we offer
- IQ-EQ offers a comprehensive benefits package designed to support employees' well-being and work-life balance
- Employees receive generous paid time off, including 4 weeks of PTO that increases over time, sick time and paid holidays, and financial wellness is supported through a 401(k) plan with a company match (subject to eligibility)
- Health benefits include medical, dental, vision, mental health support and additional ancillary insurance plans
- Additional benefits include paid parental leave and a hybrid work schedule, promoting both personal and professional fulfillment
- The salary for this position will be dependent on experience and location ($80,000 - $100,000)
Qualifications
- You bring over a year of experience in Partnership Accounting, supported by a bachelor’s degree and a foundation in private equity fund and account knowledge.
- You demonstrate authentic, bold, and collaborative values, along with a strong desire to learn, a positive attitude, and the ability to work independently while researching issues.
- You excel in problem-solving, communication, and analytical skills, with sharp attention to detail that ensures accuracy in your work.
- You are proficient with MS Office Suite, especially Excel formulas and pivot tables, and you add value with knowledge of SQL reports, Tableau, and Power BI.
- You enhance your technical profile with rudimentary knowledge of CSS and HTML, positioning yourself as adaptable and ready to grow into more advanced tools and responsibilities.
Additional information
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
#LI-HYBRID
Company description
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
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