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Job Description
Job Description
Responsibilities
You will have to report on a frequency as determined by your direct reporting line, on statistics and KPI reporting, as may be required in a timely manner.
You will be required to compile KPI statistics, time analysis, statistics on task delivered / deliverable to clusters and report to the Head / Director of Global Client Delivery.
Tasks
- Analyse the current processes and metrics to review and propose improvements to drive efficiency without impacting or reducing controls in the business.
- Develop process improvement procedures to improve operational efficiency.
- Manage reporting to ensure business and management are aware of progress and pipeline.
- Data management (Extraction, reconciliation, data cleaning, compilation and analysis) and decks’ preparation for reporting to management and group.
- Prepare multiple dashboards (Power BI) to facilitate decision making of management.
- Communication between / with business managers and users to understand and document business requirements across affected business areas.
- Participate in gap analysis exercises for new implementations.
- Work with the operations team to prioritise and implement process change requirements based on the operational needs of the business.
- Prepare communication plans for distribution to multiple stakeholders across the group.
- Update and maintain documentation on process improvements and process performance.
- Produce supporting business cases for changes and measuring success post implementation.
- Recommend process, product or technical changes to improve user experience, client service levels and or efficiencies, including improvement, or automation.
Support management on any ad-hoc reporting, projects and surveys.
Qualifications
Qualifications
Education / Professional qualifications
- Degree in Statistics, Mathematics, Accounting or Business Administration.
Background Experience
- Experience in a similar role would be an advantage.
Technical
- Lean 6 Sigma qualification
- Computer / Programming Knowledge (VBA, Power Query & DAX)
- Competent at an intermediate to advanced level of MS Office tools (Excel, Power Point, Word & Power BI).
Languages
- Fluent in English
Additional information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
Company description
ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.
We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
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