Manager, Private Wealth

Job Description

• Actively contribute to initiatives to improve processes to drive operational excellence
• Administer a complex and varied portfolio of clients requiring a more senior level of technical ability and provide support to the Senior Manager / Associate Director and more junior staff within the team. Portfolio should have a revenue return in the region of £2m
• Liaise closely with Team Members, ensuring any business opportunities are identified and followed up.
• Foster both a client service mentality and strong business development culture at all levels within the team by representing personally the cultural values of the business and adapting to change impacts in a productive manner, thereby fostering a positive attitude within the team
• Manage  a Client Administration Team who have overall responsibility for the administration of a Client Portfolio
• Ensure appropriate allocation of clients within the team and ensure clear cover in place in connection with absences
• Responsible for the take on of new business for the team and ensuring that new business is processed smoothly and efficiently
• Assist where appropriate any CSD’s / Fiduciaries with a programme of regular client and advisor visits and attend if required
• Assist where appropriate any CSD’s / Fiduciaries with fee reviews as appropriate in light of current service delivery and requirements to ensure recovery of work in progress (WIP) and achieving fee collection targets as set out in our Business Plan
• Responsible for ensuring the team meet their commercial objectives and targets through the effective capital management of the P&L for the Client Portfolio to include revenue targets, billable utilization rates for staff, pro-active management of debtor days and cash collections
• Provide Senior Manager with support with regard to the regular and on-going reviews of any uncommercial fee arrangements within your Client Portfolio. Escalate these concerns to the relevant CSD in question together with an action plan to remediate to improve the profitability for any such client situations