Manager, Operational Compliance Services

Job Description

Job Summary: 

A leadership position responsible for managing a team of AML/KYC and FATCA professionals while ensuring operational excellence and regulatory compliance. This role oversees team performance, service delivery, and resource allocation while maintaining high standards of technical accuracy.

Core Responsibilities:

  • Lead team performance and development
  • Ensure service delivery excellence
  • Manage client relationships
  • Drive operational efficiency
  • Monitor compliance standards
  • Oversee resource allocation
  • Direct process improvements
  • Ensure regulatory compliance
  • Manage team workload

Tasks:

  • Manage team resources
  • Conduct performance reviews
  • Set team objectives
  • Monitor deliverables
  • Handle escalated matters
  • Review complex cases
  • Implement quality controls
  • Manage departmental budgets
  • Drive process improvements
  • Oversee client satisfaction
  • Direct team development
  • Ensure regulatory standards
  • Coordinate cross-functional efforts

Qualifications

Educational Background:

  • Degree holder & ACAMS

Professional Experience:

  • Minimum 8 years’ experience
  • Experience in a similar role would be an advantage

Skills and Key Behaviours:

In addition to upholding our Group Values (Authentic, Bold, and Collaborative), the role holder will be 
expected to demonstrate the following:

  • Expertise in managing compliance teams and ensuring operational excellence
  • Proficiency in resource allocation and regulatory adherence
  • Strong understanding of risk management principles
  • Leadership and team development capabilities
  • Effective communication and stakeholder management
  • Strategic mindset with a focus on continuous improvement
  • Decisive and results-driven approach to addressing challenges
     

Additional information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.


Company description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

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