Manager, GCD Operational Risk and Compliance

Job Description

The duties and responsibilities include but are not limited to:

• Partner with GCD Philippines Leadership and when required wider GCD and Group Operations 
• leadership to drive accountability of risk by the first line.
• Ensure the effective implementation of the organisation's risk management framework, aligning with policy requirements, applicable regulatory requirements and best practices to support strategic objectives.
• Ensure GCD Philippines remains compliant with relevant GRC policies, applicable regulatory requirements and industry requirements by conducting gap analyses, preparing for audits, and implementing necessary changes.
• Ensure implementation of robust governance measures inline with Group standards. 
• Lead enterprise risk assessments, identify emerging risks, and maintain an updated risk register.
• Develop key risk indicators (KRIs) to monitor risk exposure and trigger timely mitigation actions.
• Review and enhance risk-related procedures, and controls in GCD Philippines. 
• Provide guidance to ensure alignment with risk management standards.
• Support the identification, logging, and resolution of risk events and issues. Support root cause analysis and ensure lessons learned are integrated into the risk framework.
• Provide accurate and timely risk reports to senior management and the board. Highlight critical risks, trends, and recommendations to support informed decision-making.
• Act as a trusted advisor to business units, fostering a risk-aware culture and ensuring risk management practices are embedded in day-to-day operations.
• Develop and deliver risk management training programs to increase risk awareness and capability across the organization.
• Monitor industry trends, regulatory changes, and internal feedback to continuously improve the risk and compliance environment in GCD Philippines
• Support GCD location Leadership in enhancing a Risk Culture across the team.
• Work collaboratively with the relevant regional risk teams (whose work is offshored to GCD) to strengthen the GCD risk and compliance environment. 

General Tasks:

• Monitor /Oversee processes in place that demonstrate GCD location’s compliance to Group Risk and Compliance policies.
• Monitor risk events and Issues, help with conduct root cause analysis sessions 
• Generate KRI reporting, monitor risk exposure and trigger timely mitigation actions
• Lead Enterprise Risk Assessments for assigned Global Client Delivery location.
• Work with GCD location leadership to ensure risk management is embedded and coordinated in services and initiatives.
• Conduct Control testing as needed to give assurance to the GCD location leadership of control effectiveness.
• Run initiatives to drive a Risk and Compliance culture in the location.
• Build and maintain effective relationships with stakeholders, second line teams both in the region and group, to ensure that GCD colleagues understand and are able to respond appropriately to developments as they arise.
• A key member of the location GCD management team, adding value to strategy anddelivery through a sound understanding of what the other teams and functions do. 
• Pro-actively manage own development, encompassing both technical and leadership requirements to a level appropriate to role that supports the IQ-EQ Values
• Use own judgement to bring to the attention of (senior) management any issues which you feel appropriate, in particular ensuring that concerns and identified risks are reported in a timely and effective manner.
• Ensure that risk management processes are embedded in the culture, operations and systems used by all location GCD colleagues, driving and exemplifying adherence to agreed policies, procedures and applicable regulation.
• Maintain up-to-date information on developments in the regulatory environment that affect the business and ensure compliance at all times.