Why work at IQ-EQ?
We power people and possibilities
Lead the team in fostering both a client service mentality and strong business development culture at all levels by personally demonstrating the cultural values of the business
Take personal responsibility for a high value Client Portfolio
Manage to the highest standard a Client Administration Team who have overall responsibility for the administration of a Client Portfolio of structures including regulated funds
Ensure appropriate allocation of clients within the team and ensure clear cover in place in connection with absences
Adapting to changes in a productive manner and helping to foster a positive attitude within the team
Actively contribute to initiatives to improve processes to drive operational excellence
To administer a complex and varied portfolio of clients requiring a senior level of technical ability
To provide support to junior staff within the team, the Senior Manager, the Client Services Director and senior management of the business
Responsible for ensuring all business KPI’s for your Client Portfolio are effectively managed, controlled achieved in accordance with our ongoing business requirements
Responsible for ensuring the team meet their commercial objectives and targets through the effective capital management of the P&L for the Client Portfolio to include revenue targets, billable utilization rates for staff, recoverability on fixed fee clients and pro-active management of debtor days and cash collections
Actively lead the management of meetings with other areas of the business together with all aspects of team actions in respect of financial and operational initiatives and projects
Responsible and oversight of the Team’s Clients, the administration of client entities within the portfolio, the delivery of quality of service and profitability
Provide technical support to Client Administration Teams in connection with their client structures and the execution of complex client transactions
Manage the development of strong relationships with intermediaries linked to existing client book in order to generate new business
Support the business with impact/risk assessment, in terms of constant changes in local and international regulatory and legislative requirements.
Liaise closely with Team Members, ensuring any business opportunities are identified and followed up
Participate in and actively support Client Service Directors and Fiduciaries with a programme of regular client and advisor visits (including attending such visits if required)
Responsible for the take on of new business for the team and ensuring that new business is processed smoothly and efficiently
Ensure that risk management processes are embedded in the culture, operations and systems used by all staff, driving and exemplifying adherence to agreed policies, procedures and applicable regulation
Ensure staff receive any training required so that they are fully conversant with the Company’s policies and procedures. Actively identify training gaps and address them in a timely manner. Responsible for escalating training gaps trends to senior management in order that business wide training can be considered. Attendance at and contribution to statutory, management and any other meetings of the business
Participate in and actively support the CSD’s / Fiduciaries with fee reviews as appropriate in light of current service delivery and requirements to ensure recovery of work in progress (WIP) and achieving fee collection targets as set out in our Business Plan
Together with any Senior Manager, responsible for conducting regular and on-going reviews of any uncommercial fee arrangements within your Client Portfolio. Escalate these concerns to the relevant CSD in question together with an action plan to remediate to improve the profitability for any such client situations
Identifying, interviewing and assisting in the recruitment of talented individuals
Responsible for ensuring the career aspirations and development needs of any direct reports is managed by holding effective “Everyday Conversations”
Act as a role model to implement a culture which supports the Group Values and ensure engagement and commitment to deliver excellent client service, operational effectiveness and efficiencies
Actively support and perform in line with the Group initiatives
Participate fully and proactively in the promotion of a constructive “client servicing” culture
Build and maintain effective relationships across all teams both locally and across the Group, ensuring any business opportunities are identified and followed up
Ensure team members receive appropriate training and that individual staff responsibilities are clear. Identify and address development needs and encourage self-development
Identify and address development needs of the team and encourage self-development to meet the needs of the business now and in the future, promoting an environment of shared knowledge and learning in order to deliver superior client service. Champion training and self-development of team
Deputise in the absence of your Senior Manager when required
Pro-actively manage own development, encompassing both technical and leadership requirements to a level appropriate to role that supports the Group Values
Continue and maintain relevant technical knowledge, ensuring CPD requirements are met
Deliver the highest level of client service in line with our Group Values with the objective of exceeding client expectations
Manage the delivery of effective and timely communication with clients and local CSD’s on any relevant issues
Participate in budget setting as required
Identifying cross-selling opportunities within the existing client base and assist with new business opportunities
Oversight of all monthly management accounts for a portion of the portfolio, working closely with overseas team members charged with preparation of the monthly management accounts, liaising with the client contacts to obtain applicable information as well as undertaking full review of the accounts prior to distribution to the client for review
Oversight and management of the annual financial statement audit process across the client portfolio, engaging with all key stakeholders (client, accountants, auditors etc)
Overview of consolidated reporting over multiple jurisdictions
Develop working effective relationships with clients and intermediaries and internal contacts to maximise client retention and identify opportunities for growth
Maintain an awareness of business strategy when considering management decisions
Ensure compliance with applicable laws, service standards, company policies and procedures and agreed operational and control processes
Using your own judgement to bring to the attention of management any issues which you feel appropriate, in particular ensuring that concerns and identified risks are reported in a timely and effective manner
Keep abreast of processes to manage risks inherent within your team’s Client Portfolio, managing changes to the process where necessary and ensuring process is being actively followed by team members. Take action to deal with risks wherever necessary, ensuring referral to senior management on all risk matters
Discharge the responsibilities as detailed for management in the Group Risk Management Policy
Ensure that staff are aware of and adhere to the Company's policies and procedures, both on a group and local basis
Key competencies for position and level
Builds effective Teams – Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
Develops Talent – Developing people to meet both their career goals and the organisation’s goals
Directs Work – Providing direction, delegating and removing obstacles to get work done
Persuades – Using compelling arguments to gain the support and commitment of others
Key behaviours we expect to see
In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:
‘Hands-on’ and pragmatic and solutions driven
Approachable and strong team player
High level of integrity
Practical and methodical in approach
Resilient – can work in a fast paced environment
Ability to adapt to change
Analytical and monitoring skills
Facilitating team work and collaboration
ACA, ACCA qualified or relevant professional qualification
Prior experience in review of management accounts and financial statements
Strong understanding of accounting standards and accounting and reporting
Thorough understanding of the relevant laws relating to Fund Services Business’.
Thorough understanding of the duties and responsibilities of a Fiduciary business
Thorough understanding of industry best practice in relation to Fund and Company administration
Minimum of 7 years relevant industry experience
Attention to detail and accuracy.
Strong numeracy and analytical skills.
Ability to understand fund and company legal documents.
Strong IT knowledge and proficiency with relevant IT applications
Works collaboratively with peers and colleagues.
High level of self-awareness and demonstrates to others the importance of self-development.
Contributes to the management of the workflow of their team in a commercial, knowledgeable and client focused way.
Resilient and able to work under pressure and within tight deadlines.
Risk aware and demonstrates high levels of integrity, equality and diversity in their approach to work.
Ability to demonstrate effective communication and relationship skills.
Able to motivate and support colleagues through periods of change
Detailed understanding of the duties and responsibilities of a fiduciary
Detailed understanding of industry best practice in relation to Trust Fund and Company administration
Knowledge of other related jurisdictions laws in relation to CompanyFund Services Business
A competent understanding and working knowledge of taxation and how this affects fund and corporate structures.
At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.
IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.
We power people and possibilities
Everything you need to know