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Job Description
THIS ROLE
This leadership role is responsible for managing a team of depositary professionals, ensuring operational excellence, regulatory compliance, and high-quality service delivery. You will oversee team performance, provide technical guidance on complex depositary matters, and drive continuous improvement in processes and controls. The role requires strong stakeholder management, effective risk oversight, and the ability to develop team capabilities while maintaining compliance with regulatory frameworks and internal standards.
Key Responsibilities
- Lead, coach, and develop a team of depositary professionals, setting performance objectives and conducting regular performance and development reviews
- Ensure high-quality service delivery by reviewing team outputs, monitoring workflows, and managing capacity to meet agreed timelines and SLAs
- Oversee compliance with regulatory requirements and internal policies, ensuring adherence to depositary standards and effective risk management practices
- Act as the escalation point for complex issues, resolving client queries and maintaining strong relationships with internal and external stakeholders
- Drive operational improvement initiatives by enhancing processes, establishing quality standards, and optimizing resource utilization for efficiency and consistency
WHAT WE OFFER
- Competitive compensation and benefits – including allowances, government-mandated benefits, 13th month pay, and performance-based bonuses
- Health and wellness support – HMO coverage from Day 1 (with 2 free dependents), life and accident insurance, mental health support, and medical allowances
- Leave benefits – generous paid time off, special leave types, and observance of all Philippine holidays
- Hybrid work setup and tools – company-issued laptop, work-from-home kit, and flexibility after initial onboarding
- Learning and growth opportunities – access to training, annual salary reviews, internal mobility, and performance rewards
Qualifications
ABOUT YOU
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field; CPA, CFA, or equivalent certification is an advantage
- At least 5+ years of experience in depositary operations or financial services, preferably within a multinational, financial services, or shared services environment
- Strong expertise in regulatory compliance, risk management, and process improvement, with proven ability to review and ensure quality of deliverables
- Proficiency in Microsoft Office tools, particularly Excel (e.g., pivot tables, advanced formulas), and familiarity with collaboration tools such as Microsoft Teams or Zoom
- Proven leadership and stakeholder management skills, with the ability to lead teams, manage workflow and capacity, conduct performance reviews, and drive operational excellence while maintaining high-quality standards
Additional information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
Company description
ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
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