Manager – Client Accounting

Job Description

Responsibilities:

The Manager is responsible for high complex client issues and demands. The Manager is the subject matter expect, responsible for the training and coaching of his/her team members. At the same time, the Manager – Accounting is responsible for the quality of work delivered to Clients. 

The Manager ensures that work delivered to clients are compliant to the Group and Company compliance policies as well as local regulatory framework. 

The Manager maintains the senior operational relationships with clients in his/her portfolio. Have a deep understanding of clients’ ongoing business and the structure’s goals. 

The Manager will service the following entities IQEQ Corporate Services (Mauritius) Ltd, IQEQ Trustees (Mauritius) Ltd and IQEQ Fund Services (Mauritius) Ltd. 

Tasks:

• Train and coach team members working under his/her supervision. 

• Manage client relationship through regular calls with clients. Escalate client issues to Director of Client Management whenever required. 

• Ensure clients complaints are properly handle. Engage in problem solving of complex situations. 

• In charge of a portfolio as determined by Director-Accounting Services 

• Ensure Maintenance of Fund’s books and records in accordance with the Offering Memorandum and other Constitutive Documents. 

• Ensure all investor requests (capital accounts, confirmations, etc) are attended for 

• Review and ensure on-time delivery and error-free work to clients. 

• Review complex tax computations prepared by team members. 

• Review complex financial statements prepared by FS team prior to sending to clients 

• Submission of tax returns via MNS. 

• Submission of audited financial statements and surveys via ODCS. 

• Ensure that new methodologies, standards, new regulations and correct use of software, are applied within the team to better service the client. 

• Work closely together with the other functions to ensure a good client service delivery. 

• Work together with the Associate Manager / Director- Accounting Services to ensure a proper allocation of client/task to the team members. 

• Ensure that team members follows all internal procedures and policies of the Accounting Team. 

• Monitoring of budgets, identifying revenue opportunities and monitoring of WIP. 

• Manage the performance review of team members. Design and monitor their individual development plan to cater for their growth and effectiveness within the company. 

• Ensure protections of information assets of IQ-EQ MU and to abide by the ISMS in place at IQ-EQ MU. 

Key competencies for position and level:

• Customer focus 

• Communicates effectively 

• Develops talent 

• Directs work 

• Collaborates 

Key behaviours we expect to see:

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: 

• Accuracy 

• Approachability 

• Attention to detail 

• Prioritisation  

• Proactivity 

• Relationship Building 

• Taking ownership 

Deliverables (KPIs):

• On-time delivery 

• # Compliance or internal audit deficiencies of client dossiers assigned 

• # Complaints from clients on files reviewed (quality) 

• Penalties 

• % Personal chargeability