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Job Description
The role holder will:
- Deliver the KPIs for the unit
- Handling client related payments issues and demands
- Act as the Reviewer before disbursing payments or delivering work to internal stakeholders or to clients and ensures compliance to the Group and Country compliance policies as well as local regulatory framework
- Have a deeper understanding of clients’ ongoing business to be able to allocate tasks and deliver as per the clients’ expectations
- Creation of best practices and continuous review of processes and adherence to controls, risks, and compliance
Tasks:
- Assist in complete up to date payment policy, processes, and controls
- Assist in building training manuals and SOPs for the units
- Hiring, training, motivating, and evaluating Centralised Payment & Support Unit team members
- Maintaining accurate and complete records of payment done on behalf of the client
- Compiling, analysing, and reporting information to management and regulators
- Ensure that CP Teams verify request for payment and supporting document are compliant then send for processing by the team members
- Setting and facilitating the achievement of department objectives
- Developing, implementing, improving, and enforcing policies, and department controls to increase accuracy and efficiency
- Building and maintaining relationships with employees, clients and third parties
- Ensure protections of information assets of IQ-EQ MU and to abide by the ISMS in place at IQEQ MU. Other ad-hoc requests
Key competencies for position and level:
- SLA adherence for all payments 100% accuracy of payments per transaction requests
- Adherence to Controls and risks to ensure zero tolerance on compliance
- High Employee retention measured by 80% retention rate each year
- Team employee engagement score@ 4 and above
- % Completion of learning and development calendar
- Continuous improvement of processes and deliver 15% efficiency year on year
- 0.01% or Less, Customer complaints per annum
Key behaviours we expect to see:
In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:
- Accuracy
- Approachability Attention to detail
- Prioritisation
- Proactivity
- Relationship Building
- Taking ownership
Qualifications
Professional Qualifications:
- Degree holder and/or related Professional qualification
Background experience:
- Minimum 4 years’ managerial operational experience in either fund or corporate services
Technical:
- Sound knowledge of processes, risks and controls
- Strong expertise in Payments and related processes
- Strong client management skills
- Good people management skills
- Strong numeracy skills
- Excellent communication and interpersonal skills
- Strong planning and problem-solving skills
- Commitment to ethical behaviour with a willingness to adhere to all company policies and current financial legislation
- Sound knowledge of Companies Act, Financial Services Act and relevant legislation affecting Global Business in Mauritius
Additional information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
Company description
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
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