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Job Description
THIS ROLE
A leadership position responsible for managing a team of 10-20 fund accounting professionals and driving operational excellence in asset owner solutions delivery. Reports to Associate Director/Director and has accountability for team performance, client satisfaction, and operational efficiency. Manages Accountant 1-3, Senior Accountant, and Associate Manager levels, providing technical guidance, setting performance objectives, and adapting departmental priorities to address resource and operational challenges. Makes decisions guided by policies, procedures, and business plans while receiving guidance from senior management on strategic direction.
WHAT YOU'LL DO
- Lead and develop a team of fund accounting professionals.
- Drive operational performance and quality standards.
- Build and manage cluster and client relationships and service delivery.
- Oversee resource allocation and capacity planning.
- Adapt and execute strategic initiatives within team operations.
- Ensure regulatory compliance and risk management.
- Establish and monitor team performance metrics.
- Champion technology adoption and process optimization.
- Sets employee performance objectives and conducts regular performance reviews and career development discussions.
- Recommend pay actions, promotions, and hiring decisions.
- Exercise management authority within established policies and procedures.
- Receive guidance from Associate Director/Director on strategic priorities and resource allocation.
- Make decisions guided by departmental business plans, policies, and procedures.
- Manage team of approximately 10-20 professionals including Accountants 1 to Assistant Managers.
TASKS
- Ensure service delivery expectations and client‑specific governance requirements are met through effective oversight of team outputs.
- Serve as the senior point of contact for escalated client issues, manage client relationships, and lead discussions to clarify reporting requirements.
- Conduct regular service delivery reviews and present operational performance updates to clients and internal stakeholders.
- Monitor key performance indicators and track team performance against SLAs, escalating risks where necessary.
- Oversee workload distribution, resource allocation, and staff scheduling to ensure balanced coverage and timely delivery.
- Review and approve time management records and monitor productivity through timesheet analysis.
- Facilitate client review meetings and ensure clear communication of deliverables, timelines, and incident resolutions.
- Collaborate cross‑functionally with internal teams to support service delivery and resolve operational dependencies.
- Provide technical and operational input to support commercial activities, including feasibility assessments and operational reviews for proposals.
- Lead change management initiatives within the team and support readiness for system updates and process enhancements.
- Maintain operational resilience by ensuring procedures, checklists, and process flows are documented, current, and adhered to; oversee BCP readiness for the team.
- Act as the designated escalation point for complex client challenges and perform other operational and leadership duties aligned with team management responsibilities.
WHAT WE OFFER
- Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experience, and skills profile
- Wellbeing: Additional social benefits such as HMO coverage on your Day 1 with 2 dependents covered and group life and accident insurance
- Annual leave: All our employees are entitled to 26 days paid leave (subject to change due to the job level of the position)
- Hybrid working arrangement: We recognize the value of working flexibly and are keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
- Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day
Qualifications
ABOUT YOU
- Bachelor’s degree in Accounting, Finance, or a related field; CPA or equivalent certification preferred
- Minimum 8 years of progressive experience in performance and analytics, fund accounting, financial reporting, or related field with at least 1-2 years leadership experience
- Strong understanding of fund accounting processes, regulatory compliance, and risk management frameworks.
- Proficient in reviewing and approving complex financial reports and client deliverables.
- Skilled in resource allocation, capacity planning, and workload distribution to meet client deadlines and deliverables.
- Experienced in leading client onboarding, system implementation, and optimization projects.
- Adept at establishing and monitoring key performance metrics to drive team performance and operational efficiency.
- Expert in driving operational excellence and process improvements.
- Proficient in managing escalated client issues and fostering long-term client relationships.
- Skilled in coordinating cross-departmental efforts to ensure seamless service delivery.
- Strong focus on change management and adoption of technology-driven solutions.
- Effective leader with exceptional people management skills, including performance reviews, career development discussions, and team training.
- Excellent communication and interpersonal skills to foster collaboration with clients, cluster partners, and internal stakeholders.
- Results-driven, proactive, and detail-oriented with a focus on operational efficiency and client satisfaction.
- Adaptive and resourceful, ensuring team alignment with strategic objectives and organizational goals.
Additional information
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
Company description
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
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