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Job Description
JOB DESCRIPTION: MANAGER, OPERATIONS COMPLIANCE SERVICES
Office: Hyderabad
Department: Client Delivery Services
Reports to: Director
Job Summary:
A leadership position responsible for managing a team of AML/KYC and FATCA professionals while ensuring operational excellence and regulatory compliance. This role oversees team performance, service delivery, and resource allocation while maintaining high standards of technical accuracy.
Core Responsibilities:
- Lead team performance and development
- Ensure service delivery excellence
- Manage client relationships
- Drive operational efficiency
- Monitor compliance standards
- Oversee resource allocation
- Direct process improvements
- Ensure regulatory compliance
- Manage team workload
Tasks:
- Manage team resources
- Conduct performance reviews
- Set team objectives
- Monitor deliverables
- Handle escalated matters
- Review complex cases
- Implement quality controls
- Manage departmental budgets
- Drive process improvements
- Oversee client satisfaction
- Direct team development
- Ensure regulatory standards
- Coordinate cross-functional efforts
Qualifications
Educational Background:
- Bachelor’s degree in Finance, Accounting, Business Management, or related disciplines • Advanced degree (e.g., MBA) or professional certification (ACAMS) is an advantage
Professional Experience:
- 5+ years of experience in AML/KYC compliance
Skills and Key Behaviours:
In addition to upholding our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:
- Expertise in managing compliance teams and ensuring operational excellence
- Proficiency in resource allocation and regulatory adherence
- Strong understanding of risk management principles
- Leadership and team development capabilities
- Effective communication and stakeholder management
- Strategic mindset with a focus on continuous improvement
- Decisive and results-driven approach to addressing challenges
Additional information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
Company description
ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.
We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
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