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We power people and possibilities
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Job Description
You work as part of a team providing technical application support and maintenance across the software portfolio estate. You act as the Application Services escalation contact for the Service Hub, which serves as the IT front door in line with the firm’s established ITSM framework.
You deliver functional and technical enhancements following established processes for incidents, requests, and changes. You work closely with the Product Management team to ensure supported applications meet operational availability targets, maximise the use of product capabilities, and identify any duplicate functional overlap within the service estate.
You assist with ongoing projects to ensure successful delivery and a smooth transition into the standard BAU support model. You build effective working relationships with colleagues in the Application Services teams and across the wider IT function.
You collaborate with vendors and internal technology teams on product upgrades, issue resolution, and feature requests. You also work European shift hours to ensure support services are delivered within agreed SLAs.
- You’ll provide first-level on-site IT support, troubleshooting Windows OS, Microsoft 365 (Outlook, Teams), VPN, printers, and network-related issues while logging and resolving incidents within SLA.
- You’ll manage Joiners, Movers, and Leavers (JML) processes, including laptop preparation, onboarding and offboarding activities, and user account/access setup.
- You’ll oversee IT device and asset management by maintaining inventory records, tracking asset lifecycle and allocation, and supporting periodic audits.
- You’ll support office IT operations, including meeting room and AV setups, office moves, and basic IT infrastructure requirements.
- You’ll ensure compliance and collaboration by supporting audit requirements (ISO/internal), maintaining IT documentation, adhering to security policies, and coordinating with regional/global IT teams, vendors, and IT project rollouts.
What we offer
- Comprehensive remuneration: Competitive financial packages based upon market rates for your role, proportionate to your qualifications, level of experiences and skills profile
- Pension Scheme: Generous employer contribution with the ability to increase employee contributions
- Wellbeing: Additional social benefits such as medical insurance & life assurance, discounted gym memberships and the opportunity to engage with our local community via sports activities, charity programmes & environmental initiatives
- Flexible working: We recognise the value of working flexibly and enable our employees to enjoy an excellent work-life blend
- Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day.
Qualifications
- You demonstrate the Group Values of being Authentic, Bold, and Collaborative, facilitating open and honest debate while showing strong emotional and cultural awareness, particularly in post‑M&A and change environments.
- You hold a degree-level qualification (preferred) and have experience with ITSM frameworks such as ITIL and/or COBIT, supporting enterprise services to meet agreed deadlines.
- You bring strong application support expertise, including understanding of application design, databases, infrastructure technologies, third‑party system implementation/customisation, and system merging or migration.
- You possess strong technical skills, including excellent SQL expertise (mandatory), performance optimisation, SSRS (mandatory), Power BI, Crystal Reports, source control tools (GIT, Azure DevOps, or SVN), and experience with on‑prem and SaaS supplier solutions (Tableau is a plus).
- You communicate complex solutions clearly to technical and non‑technical stakeholders, demonstrating strong problem‑solving, service delivery focus, leadership, collaboration, and fluency in English.
Additional information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our client’s sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
Company description
ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.
We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
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