Junior ITSM Developer

Qualifications

Skills

• Holder of a relevant degree or certificate from an accredited institution. 
• At least 2 years’ experience as ITSM Administrator / Developer or equivalent role in a Service Desk environment. 
• Experience of working with ITSM toolsets in an ITIL focused environment. 
• Experience of developing and administering ServiceDesk Plus or other similar ITSM toolsets such as: 

1. ServiceNow 
2. Freshdesk 
3. BMC Remedy 
4. Zendesk 

• Experience developing UI forms, fields, notifications, workflows, and JavaScript code. 
• Experience in building reports, gauges, and home pages. 
• Experience in managing multiple instances of the tool moving changes from development to pre-production and production within a change-controlled environment. 
• Able to work in imperfect circumstances. 
• Strategic thinker, able to see the bigger picture and understand decisions and potential impact. 
• Able to work in a high-pressure environment and effectively deliver competing priorities. 
• Excellent written and oral communications skills and ability to communicate at all levels, technical and non-technical. 
• Ability to liaise and manage 3rd party suppliers. 
• Able to understand and articulate complex ideas. 
• Able to gather and analyze information. 
• Able to determine service impacts and risks. 
• Has a logical and rational approach to problems 
• Able to work with business users/partners to identify and refine business requirements and workflows. 
• Able to identify and define business solutions for users. 
• Able to translate business requirements into technical requirements. 

Good to Have's 

• Experience in managing a CMDB / Asset management repository. 
• Previous experience with cloud services integrations 
• Would have worked extensively with Azure AD / O365 stack, OKTA, LDAP 
• Experience in maintaining business services and configuration item relationships in the ServiceNow tool. 
• Experience in maintaining LDAP / SSO integration and user configurations. 
• Experience in managing SLA’s. 
• Experience in managing IT and self-service Knowledgebases. 
• Java Script / Deluge 
• Able to produce technical proposals and project documentation. 
• O365 / Azure AD / Exchange / OKTA / LDAP 

*** To expedite the process of your application, have your government ID's ready. 

Additional information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT  

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning. 

Company description

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.  

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.  

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.  

We’re driven by our Group purpose, to power people and possibilities.