HR Operations Officer

Job Description

Responsibilities:

Looking for an HR Operations Officer role that focusses more on people than on paper pushing? If so, we have the perfect opportunity for you.

The Global Client Delivery HR Team are like skilled teachers, they help both the 'strugglers' and the 'stars' by guiding our employees throughout their careers and ensuring that our people have every opportunity to succeed. It's not enough to be conversant in the language of HR, the person we are looking for knows how to contribute to the vision, mission and success of our business.

As HR Operations Officer, you will be part of a team delivering an excellent HR service to the UK and Ireland cluster.  Within this role you will act as the first port of call to employees for all HR related queries ensuring the needs of our people are being met.

Tasks (what does the role do on a day-to-day basis)

DAY TO DAY

• Provide a first point of contact for our front-line service with regards to all HR administration queries, providing accurate and timely responses through our centralised HR Inbox.
• Manage the administrative requirements for the onboarding of new starters, the offboarding of leavers and all movements during the employment lifecycle.
• Manage the administration for internal movements i.e. visa administration.
• Responsible for data input to payroll and ensuring attention to detail in maintaining payroll records.
• Manage benefit administration and ensure accuracy when updating records.
• Organise and maintain Employee files.
• Report regularly on HR metrics such as absence.
• Manage changes within the HR database in a timely manner following relevant procedures.
• Provide support to the HR Business Partners with the implementation of HR solutions locally.
• Provide advice and guidance to local line managers and employees on the employee life cycle and local policies and procedures and escalate accordingly.
• Deliver professional HR generalist services to the UK&I cluster, contributing to business success.
• Manage Relationships with other Key Stakeholders including Group HR and other HR hubs.

Key competencies for the position:

• Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Optimises Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Plans and Aligns - Planning and prioritising work to meet commitments aligned with organisational goals

Key behaviours we expect to see:

In addition to demonstrating our Group Values (Authentic, Bold and Collaborative) the role holder will be expected to demonstrate the following:

• Pro-activeness
• Driven and
• Keen to learn in a professional service organisation