HR Operations Manager – UKI & Crown Dependencies

Job Description

Responsibilities (how we will measure success)

The HR Operations Manager is responsible for overseeing the HR operations function, ensuring efficient HR service delivery and adherence to IQ-EQ’s policies and procedures. This role involves managing HR payroll for the region, maintaining accurate people data, and ensuring compliance from a legislation and regulatory point of view.

Tasks (what does the role do on a day-to-day basis)

• Ensure the region’s payroll is accurate and compliance
• Manage day-to-day HR operations, ensuring efficient and effective service delivery.
• Ensure the accuracy and integrity of HR data through regular audits and updates.
• Provide training and support to HR Operation Assistants and local HR Leads
• Employee Records and Data Management:
• Maintain comprehensive and accurate employee records.
• Manage the process for the employee lifecycle processes, including onboarding, transfers, promotions, and offboarding.
• Ensure adherence to company policies and procedures.
• Address and resolve employee queries and issues related to HR operations.
• Identify opportunities for process improvement and automation within HR operations.
• Lead projects to enhance HR operational efficiency and employee experience.
• Collaborate with cross-functional teams to implement best practices.
• Mentor and advisor HR operations employees providing guidance and support.

Key competencies for position and level

• Motivate and engage HR Operations colleagues
• Initiative, drive, and enthusiasm
• Commercial approach to problem solving
• Excellent communication skills and collaboration ability with colleagues
• Strong planning and organisational skills
• Coaching and facilitation approach
• Passion for innovative HR solutions and process improvements
• Ability to work with a high level of accuracy and meet deadlines
• Ability to work in a fast paced and dynamic environment

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Results focus
• Relationship building 
• Analytical approach
• Open style
• Solution orientated.
• Proactivity and pragmatism
• Change champion