HR Operations Assistant

Job Description

Responsibilities (how we will measure success)

Looking for an HR Operations Assistant role that focusses more on people than on paper
pushing? If so, we have the perfect opportunity for you.

The UK&I HR Team are like skilled teachers, they help both the 'strugglers' and the
'stars' by guiding our employees throughout their careers and ensuring that our people
have every opportunity to succeed. It's not enough to be conversant in the language of
HR, the person we are looking for knows how to contribute to the vision, mission and
success of our business.

As HR Operations Assistant, you will be part of a team delivering an excellent HR service
to the UK&I cluster. Within this role you will act as the first port of call to employees for
all HR related queries ensuring the needs of our people are being met.
Tasks (what does the role do on a day-to-day basis)



  • Provide a first point of contact for our front-line service with regards to all HR administration queries, providing accurate and timely responses through our centralised HR Inbox.
  • Manage the administrative requirements for the onboarding of new starters, the offboarding of leavers and all movements during the employment lifecycle.
  • Manage the administration for internal movements i.e. visa administration.
  • Responsible for data input to payroll and ensuring attention to detail in maintaining payroll records.
  • Manage benefit administration and ensure accuracy when updating records.
  • Organise and maintain Employee files.
  • Report regularly on HR metrics such as absence.
  • Manage changes within the HR database in a timely manner following relevant procedures.
  • Provide support to the HR Business Partners with the implementation of HR solutions locally.
  • Provide advice and guidance to local line managers and employees on the employee life cycle and local policies and procedures and escalate accordingly.
  • Deliver professional HR generalist services to the UK&I cluster, contributing to business success.
  • Manage Relationships with other Key Stakeholders including Group HR and other HR hubs.

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold and Collaborative) the
role holder will be expected to demonstrate the following:

  • Pro-activeness
  • Driven and
  • Keen to learn in a professional service organisation


Required Experience

  • Ability to be flexible and work effectively as part of a team
  • High level of accuracy and attention to detail
  • Strong organisational and analytical skills
  • Excellent communication and influencing skills
  • Strong time management skills                           
  • 2 years HR experiences (Placement year will count towards this requirement) 
  • HR or Business Studies degree                    

Additional information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

Company description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

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