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Job Description
You will play a key role within the Global Payments team, ensuring all business-as-usual payment transactions are authorized accurately and within strict deadlines. You will maintain strong communication across Workflow, Client Services, and global teams, while supporting operational controls, risk mitigation, and continuous improvement initiatives. This role requires strong attention to detail, the ability to work under pressure, and a collaborative mindset to support smooth cross-departmental operations.
What you will do
- You will authorize payment transactions accurately and within assigned deadlines, reviewing payment packs thoroughly and maintaining clear communication with the Workflow Manager regarding progress or issues
- You will manage reconciliations and confirmations with relevant signatories, ensuring all associated payment administration is completed to required standards
- You will manage your assigned workload effectively, responding to queries in a timely manner, conducting detailed investigations where required, and supporting Level 2 Workflow Management and Level 4 cover during peak periods
- You will maintain accurate reporting by inputting daily payment statistics, assisting in error reporting, identifying operational risks, and proposing appropriate remedial actions within required timeframes
- You will support the wider team by providing training and guidance to junior members, assisting with system updates (including Investran), driving process improvements, and contributing to team and departmental projects
What we offer
- Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
- Wellbeing: Additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test and corporate GP
- Annual leave: All our employees are entitled to 25 days paid leave, plus all UK public holidays. Enhanced maternity and paternity, including shared parental leave and adoption leave
- Flexible working: We recognize the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
- Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day.
Qualifications
- You will have experience working in a deadline-driven operational environment with strict delivery timeframes
- You will demonstrate experience coaching or supervising junior team members and contributing to team development
- You will possess strong organisational, prioritisation, and interpersonal skills, with excellent communication capability
- You will have strong proficiency in Microsoft Office, particularly Excel and Word, with advanced Excel skills considered advantageous
- You will bring excellent attention to detail, a strong team ethic, a positive attitude under pressure, and ideally experience within accounts payable or bank payments processing
Additional information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
Company description
ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
At IQ-EQ UK, we don’t just talk about being a great workplace – we’ve been recognized for it. Recently named in The Sunday Times Best Place to Work 2025 we craft spaces where potential is nurtured, individuality is celebrated, and careers flourish. Loving where you work shouldn’t be a bonus, it should be the baseline.
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