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Job Description
JOB DESCRIPTION: Global HR Systems Specialist
Department: Human Resources (Group)
Reports to: Global Head, HR Systems & Reporting
Responsibilities (how we will measure success)
HR Systems Specialist responsible for providing overall support with a high level of knowledge and skills for indicated area/s of HR Systems remit. Coordinates, maintains and enhances system configuration and related process activity to support the Global HR and HR Systems agenda. Educates and embeds best practices and resolves issues in a timely and competent manner.
Tasks (what does the role do on a day-to-day basis)
- Support technical and operational aspects of the HR systems global agenda.
- Serve as a trusted subject matter expert on HR Technology for primary area of HR Systems responsibility.
- Partner closely with internal stakeholders on issues, feedback, requirements, process, change and improvement proposals.
- Document, maintain and improve HR systems processes and procedures for core area of responsibility.
- Manage & maintain all system administration tasks (primarily for core specialism). Including but not limited to: workflow, permissions, core configuration.
- Review and thoroughly test, impact assess system update impacts & ensure test system is aligned with production.
- Keep up to date with HR technology through training, research.
- Provide HR teams / other system users with support & training where required and guidance on best practices as an SME.
- Work closely with external HR system partner(s) to track logged tickets to completion (e.g. re. errors, enhancements, general queries or issues).
- Delivery of regular/ ad hoc reporting and data requirements across all group locations.
- Support on M&A / Project / Integration activities as required.
- Manage & maintain HR Systems mailbox effectively and efficiently.
Key competencies for position and level (see Group Competency model)
- Action Oriented
- Plans and aligns
- Being Resilient
- Collaborates
- Cultivates Innovation
- Optimises Work Processes
- Learning Agility
Behaviours we expect to see
In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:
• Enthusiastic, engaging and positive
• “Can do” attitude
• Encouraging and supportive
• Creative and Innovative
• Empathetic
• Excellent listener who understand the needs of others
• Confident and able to engender confidence
• Flexible (in both style and approach)
• Organised and thorough
• Takes ownership and follows through on commitments
Qualifications
Required Experience
- Demonstrated experience working on HR Systems in a specialist role
- Strong educational background
- Strong organisational and analytical skills
- High level of accuracy and attention to detail
- Ability to be flexible and work effectively as part of a team
- Ability to work to deadlines and prioritise work in a knowledgeable
- and logical way
- High level of people skills
- Proven ability working independently with limited supervision
- Ability to work well under pressure in a busy environment
Additional information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
Company description
ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.
We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
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