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Job Description
Overview
This role reports directly to the Chief Operating Officer and will lead and drive the execution of our organisation transformation and automation globally for IQ-EQ to support our strong revenue growth, client experience and to meet efficiency targets.
Key Accountabilities
- Actively manage the execution of our automation and digital operations journey to deliver multi-million-euro efficiency targets whilst improving client experience
- Drive standardisation initiatives to improve our scalability and in support of our automation focus
- Oversee the delivery of upgrades to our core accounting and global ERP platforms requiring significant data migration
- Manage transformations to our client delivery model across countries ensuring we appropriately leverage shared service centres to scale and meet complex client needs
- Work with our Executive team to ensure an effective prioritisation and alignment on our transformation priorities
- Effective engagement with stakeholders at all levels in the organisation
- Lead and coach the diverse global team ensuring benefits are delivered in an agile and trackable manner
Qualifications
Key competencies for position and level
- Drives vision and purpose
- Financial acumen
- Drives engagement
- Ensures accountability
- Manages ambiguity
- Manages complexity
Required Experience
Education/professional qualifications
- Degree in Accounting, Business, Economics or Law
Background & experience
- Experience developing and executing global strategic and complex organisational transformation initiatives, across 10+ countries
- Substantial experience transforming shared services capability for an organization
- Deep knowledge and experience managing large scale automation, digitalisation, data migration and system upgrade projects
- Strong international operations leader
- Strong capability in influencing cross-functional leaders in a global organization
- Strong track record of achieving key organisational outcomes (clear benefits / margin improvement)
- Knowledge of financial planning, business case development, and cost management
- Ability to address and resolve complex problems and, effectively prioritise competing objectives
- Experience in investor services, professional services, or financial services highly desirable
- Experience of value creation in a Private Equity backed organisation is highly desirable
Technical
- Operations Management, Change Management, Programme Management, Six Sigma, Lean, Agile
Management and leadership
- 20+ years of people leadership in international operations roles and change leadership roles
Languages
- Fluent English
Additional information
At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.
All your information will be kept confidential according to EEO guidelines.
Company description
IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.
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