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Job Description
As an Executive within the Investor Services team, you will be responsible for delivering accurate and timely transfer agency activities while maintaining excellent service standards. You will manage a broad range of investor related processes and act as a key point of contact for clients and investors.
What you will do
- Manage the full transfer agency process including subscriptions, redemptions, transfers, trade processing and investor reporting
- Communicate daily with clients and investors and handle all investor instructions with accuracy and timely delivery
- Ensure compliance with FATCA, CRS, Customer Due Diligence and approvals for Omnibus Accounts and Politically Exposed Persons
- Provide accurate and up to date investor information, registers and reports to Accounting and Company Secretarial teams
- Identify and escalate potential client issues, maintain strong information security practices and support ongoing operational planning
What we offer
- Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
- Discretionary annual bonus scheme based on company and individual performance
- Auto–enrolment pension scheme with employer and employee contributions based on age bracket
- Comprehensive private medical insurance for employees and immediate family
- Annual leave: All our employees are entitled to 22 days paid leave, plus all UK public holidays. Enhanced maternity and paternity, including shared parental leave and adoption leave
- Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
Qualifications
- Proven experience in transfer agency operations, investor services or fund administration
- Strong understanding of regulatory requirements including FATCA, CRS and Customer Due Diligence
- Excellent communication skills with the ability to manage client and investor relationships
- High attention to detail with strong organisational and problem‑solving abilities
- Proficiency in investor reporting systems and comfort working in a deadline‑driven environment
Additional information
Our commitment to you and the environment
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
What to Expect from Our Recruitment Process
At every stage of our recruitment journey, we aim to reflect our commitment to both intellectual excellence (IQ) and emotional intelligence (EQ). That means treating every candidate with respect, transparency, and care.
Every application will be reviewed by our Talent Acquisition Team, and we ensure that all candidates—successful or not—receive a response.
If you’re shortlisted, we may reach out to confirm a few key details before scheduling your first-stage interview. This conversation will focus on behavioural insights and explore how your values and working style align with our culture and core principles.
Candidates progressing beyond this stage can expect up to two further interviews with the Hiring Manager and wider team. These will be more technically focused and may include a task or presentation—giving you the opportunity to showcase your skills in action.
We believe that great teams are built on both capability and character. That’s why we’re looking for individuals who not only bring expertise but also demonstrate empathy, collaboration, and a growth mindset.
Company description
ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.
We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
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