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Job Description
Desk Side Support
- Provide first-line technical support: Troubleshoot and resolve hardware and software issues for end-users.
- Install and configure workstations: Set up and maintain desktops, laptops, and peripheral devices.
- User assistance and training: Educate users on best practices and assist with IT-related queries.
Asset Management
- Inventory management: Track and manage IT assets, including hardware and software licenses.
- Asset lifecycle management: Oversee the acquisition, deployment, maintenance, and retirement of IT assets.
- Compliance and auditing: Ensure asset records are accurate and support audit requirements.
Workplace Technology
- Technology deployment: Implement and maintain workplace technology solutions, such as collaboration tools and meeting room equipment.
- System upgrades and patching: Ensure systems are updated with the latest patches and updates to maintain security and performance.
- Equipment maintenance: Perform regular maintenance and troubleshooting on workplace technology devices.
Joiner, Mover, Leaver (JML) Process
- Onboarding support: Set up accounts, workstations, and access permissions for new employees.
- Role changes: Manage access and resources for employees changing roles or locations within the organization.
- Offboarding procedures: Revoke access, retrieve equipment, and ensure data security for departing employees.
Digital Transformation
- Support digital initiatives: Assist in the implementation and adoption of new digital tools and processes.
- Change management: Provide training and support to users during the transition to new technologies and systems.
- Continuous improvement: Identify opportunities for process optimization and innovation within the IT environment.
Service Management
- Incident management: Record, manage, and resolve IT incidents in line with ITIL and ISO 20000 practices.
- Request fulfillment: Respond to and fulfill user requests for IT services and support.
- Problem management: Proactively identify and address recurring issues to minimize service disruptions.
Qualifications
- ITIL Foundation/Service Management certification.
- Microsoft/CompTIA+ certifications are desired.
- IT/Computer related Degree would be an advantage.
- Proven experience as a Desktop Support Technician or in a similar role.
- Strong knowledge of computer hardware, software, and operating systems.
- Experience with IT asset management and inventory tracking.
- Familiarity with workplace technology, including meeting room setups and AV equipment.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Fluent French and English speaking.
Additional information
- Chez IQ-EQ, nous vous donnerons l’opportunité de développer votre potentiel ;
- La diversité et l’inclusion font partie intégrante de nos valeurs et nous favorisons un environnement de travail inclusif ;
- Notre univers vous permettra d’être exposé à l’international au travers vos relations avec nos clients et les différents bureaux à travers le monde
Company description
IQ-EQ est un groupe leader de services aux investisseurs, en pleine expansion, qui réunit une rare combinaison d’expertise au niveau mondial et de compréhension fine des besoins de ses clients.
Nous possédons le savoir-faire et les connaissances qui nous permettent d’accompagner au mieux les gestionnaires de fonds d’investissements, les détenteurs d’actifs, les entreprises françaises et filiales de groupes internationaux, les family offices et les clients privés.
IQ-EQ emploie plus de 5.000 personnes dans 25 pays et administre des actifs qui se chiffrent à plus de 500 milliards de US dollars. IQ-EQ travaille avec huit des dix premières sociétés de capital-investissement mondiales.
L’activité en France est née il y a plus de 20 ans sous l’impulsion d’entrepreneurs chevronnés qui ont su développer des expertises et des services innovants dans leur secteur. Chaque société s’est construite sur une expertise commerciale, une forte attention à la satisfaction des clients, des projets audacieux et des relations authentiques. En 2022, IQ-EQ a réuni ces entreprises pour proposer une offre unique sur le marché français d’un one-stop-shop à haute valeur ajoutée, à savoir :
* La gestion conseillée de fonds
* Les services au fonds
* Les services aux entreprises
* La fiducie
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