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Job Description
As part of BELT’s expansion into Luxembourg and other group jurisdictions, we are actively seeking an English-speaking Customer Success Officer.
Are you passionate about customer satisfaction and enjoy building strong, lasting relationships? Join our team to help clients get the most out of our solution!
You’ll be part of a dynamic team where every voice matters. A stimulating environment at the heart of compliance and internal control challenges. Opportunities for personal and professional growth. A hybrid work setup combining flexibility and collaboration. What matters is the result.
Key Responsibilities
We currently support 70 management companies and investment firms, with over 300 regular users. Your main mission will be to contribute daily to the commercial development of our RegTech and support existing clients in using the tool.
Your responsibilities will include:
- Managing and following up on client requests via email and phone
- Escalating complex requests to the Dev team and tracking resolution to inform the client
- Training client users during onboarding and building long-term trust
- Following up on the sales process
- Creating client-facing materials to guide them in using the platform
Qualifications
- Higher education degree (minimum Bac +2)
- Experience level: at least 2 years or a significant internship, including initial experience in customer relations
- Proficiency in spoken and written English
- Persuasive, comfortable in both spoken and written communication to support our clients
- Marketing and communication improvement ideas
- Active participation in tool improvement with the Dev team
Additional information
At IQ-EQ, we offer you the opportunity to develop your potential. Diversity and inclusion are core values, and we foster an inclusive work environment. Our world will expose you to international experiences through interactions with clients and offices around the globe.
Company description
On January 31, 2025, IQ-EQ acquired the AGAMA Group, a leading independent firm specializing in compliance and regulatory consulting, based in France and Luxembourg.
AGAMA IQ-EQ offers strategic support in regulatory compliance, internal control, and operational management to asset managers across all asset classes and savings product distributors.
This acquisition marks a strategic milestone for IQ-EQ by establishing a strong presence in regulatory compliance in France and Luxembourg. It also reinforces its ambition to become a leader in regulatory compliance in continental Europe, mirroring its positioning in the United States, the United Kingdom, and Asia.
AGAMA IQ-EQ has become a key reference in France for asset managers and distributors’ compliance, enjoying strong market recognition and reputation.
In Luxembourg, AGAMA’s rapid growth will complement and strengthen existing services, particularly in AML Compliance Officer (RC) roles and independent director functions.
IQ-EQ sees strong synergy potential between AGAMA’s teams and its operations in France and Luxembourg, due to the significant presence of Private Equity and Real Estate in AGAMA’s client portfolio.
AGAMA regularly supports its clients through missions such as:
- Outsourcing RCCI or RCSI functions
- Regulatory assistance: implementing internal control and risk control systems, supporting RCCIs, drafting impact notes, compliance audits, training, regulatory monitoring
- Support for licensing: assisting with the licensing of new management companies or investment firms
- Assistance with registering financial advisors (CGP) with professional associations and ORIAS
- Support for licensing French or Luxembourg investment funds with regulators (UCITS, AIFs, etc.)
AGAMA’s service offering complements IQ-EQ’s range of solutions for funds and asset managers operating in France and Luxembourg, including:
- Fund and corporate administration
- Outsourced financial management
- Risk assessment and management
- Third-party AIFM services
BELT SOLUTIONS is an innovative digital compliance and internal control solution designed for compliance and internal control officers in the financial and insurance sectors, and eventually for all commercial and listed companies.
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