Country Delivery Director

Job Description

Job Summary: 

You will be responsible for managing the performance of the delivery staff in such a way that quality, productivity, billing/FTE, cost of delivery performs best in class for the sector managed. 

You will support the development of strategic relationships with clients, monitor current service levels as well as support further business development opportunities with those clients. 

Take lead and sponsor group and local initiatives that promote employee engagement and efficiency. 

Drawing on your existing extensive experience you will create and maintain a positive and professional environment that motivates team members to learn and develop thru regular, frequent, and transparent communication. 

Responsibilities (how we will measure success) 

  • Have a strategic view of business requirements.  

  • Drive transformational changes were required to achieve Front Office/Client specific requirements.  

  • Manage local delivery team, business performance management, and productivity. 

  • Work with remote teams / other offices to deliver client and internal requirements. 

  • Warrant appropriate atmosphere, culture in the office. 

  • Reporting to the Country MD and functional relationship with finance, compliance, and sales. 

  • Deadlines and client milestones are met at all times. 

  • Responsible for the quality control in the entire delivery function on the basis of quality assurance standards set by the functions, internal audit, and compliance. 

  • Ensure that the functions’ knowledge sharing task, as well as the standards for methodology and boilerplates, are implemented and sustained. 

  • Actively participate in account management teams to drive quality deliverables of large clients. Ensure that resource capacity and demand in quantity and skills are matched. This is both real-time and forward-looking for recruitment purposes. 


Key Competencies for position and level: 

  • Strategic mindset 

  • Business insight 

  • Manages complexity 

  • Ensures accountability 

  • Builds networks 

  • Builds effective teams 

  • Drives vision and purpose 

  • Instils trust 

  • Manages ambiguity 

Deliverables (KPI’S): 

  • Operational KPI 

  • Completion of deliverables On Time In Full (OTIF) 

  • Budget performance 

  • People turnover and evaluation quality 

Key behaviours we expect to see: 

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: 

  • Relationship building 

  • Resilience 

  • Taking ownership 

  • Teamwork 


  • University degree in Business Administration, Economics or Law 

  • Extensive professional experience in a Financial Services Environment, including > 10 years in management. 

  • An entrepreneurial approach to business with first-class strategic and business acumen 

  • Experience in managing service operations and client deliverables. 

  • Experience in managing staff and conducting performance appraisal 

  • Proven history of implementing actions and development plans to enhance skills of team members. 

  • Self-motivated with a demonstrated ability to drive results under tight timelines. 

  • Excellent verbal and written communication skills, including being comfortable in communicating with Senior Management 

  • Proficient in MS Office Suite 

Additional information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

Company description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

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