Country Delivery Director

Job Description


  • Ensure that resource capacity and demand in quantity and skills are matched. This
  • is both real time and forward looking for recruitment purposes.
  • Manage the performance of the delivery teams to enhance productivity, billing/FTE,
  • cost of delivery performs best in class for the sector.
  • Develop staff in such a way that they remain in IQ-EQ on the basis of continual
  • development and training and an uplifting career prospect.
  • Create and maintain an environment of trust amongst the workforce. People have
  • clear goals and objectives, regular feedback and are held accountable for their
  • behaviours and contributions.
  • Ensure
    • Client work is to be delivered OTIF (On Time In Full)
    • Deadlines and client milestones are met at all times.
    • Invoicing is timely and complete.
    • Staff are equipped with required knowledge and skills to perform at their best.
    • Non billable time / write-offs / rollbacks are optimised, scrutinised and visible.
    • Compliance and risk policies and protocols are adhered to by the entire team
    • and deficiencies reported and resolved.
    • Ensure protection of information assets of IQ-EQ MU and to abide by the
  • ISMS in place at IQ-EQ MU
  • Support COO in creating and implementing regional Centres of Excellence.
  • Responsible for the quality control in the entire delivery function on the basis of
  • quality assurance standards set by the functions, internal audit and compliance.
  • Ensure that the functions’ knowledge sharing task as well as the standards for
  • methodology and boiler plates are implemented and sustained.
  • Work with the COO to create and implement best practices.
  • Actively participate in account management teams to drive growth of large clients.
  • Maintain excellent internal and external network and effective relationships with
  • Client directors and CMT.


Education / professional qualifications

  • Degree Holder or Masters 

Background experience

  • 10-15 years’ experience in managing large services delivery


  • Proven track record in implementation of tech solutions and continuous improvement of processes

Management and leadership

  • Lead a large team of managerial and professionals

Additional information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

Company description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

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