Country Delivery Director

Job Description

Tasks/Responsibilities

• Ensure that resource capacity and demand in quantity and skills are matched. This
• is both real time and forward looking for recruitment purposes.
• Manage the performance of the delivery teams to enhance productivity, billing/FTE,
• cost of delivery performs best in class for the sector.
• Develop staff in such a way that they remain in IQ-EQ on the basis of continual
• development and training and an uplifting career prospect.
• Create and maintain an environment of trust amongst the workforce. People have
• clear goals and objectives, regular feedback and are held accountable for their
• behaviours and contributions.
• Ensure
  • Client work is to be delivered OTIF (On Time In Full)
  • Deadlines and client milestones are met at all times.
  • Invoicing is timely and complete.
  • Staff are equipped with required knowledge and skills to perform at their best.
  • Non billable time / write-offs / rollbacks are optimised, scrutinised and visible.
  • Compliance and risk policies and protocols are adhered to by the entire team
  • and deficiencies reported and resolved.
  • Ensure protection of information assets of IQ-EQ MU and to abide by the
• ISMS in place at IQ-EQ MU
• Support COO in creating and implementing regional Centres of Excellence.
• Responsible for the quality control in the entire delivery function on the basis of
• quality assurance standards set by the functions, internal audit and compliance.
• Ensure that the functions’ knowledge sharing task as well as the standards for
• methodology and boiler plates are implemented and sustained.
• Work with the COO to create and implement best practices.
• Actively participate in account management teams to drive growth of large clients.
• Maintain excellent internal and external network and effective relationships with
• Client directors and CMT.