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Job Description
We are looking for a dynamic and strategic Client Services Director to lead our client service function and drive exceptional delivery across our business. In this senior role, you’ll act as the primary contact for key client relationships, ensuring outstanding service, operational excellence, and compliance with all regulatory standards.
What you'll do
- You'll provide strategic leadership across client relationships, ensuring exceptional service delivery, driving business growth, and optimising financial performance through effective team coordination and operational excellence
- You'll act as the primary client contact, managing deliverables, maintaining strong stakeholder relationships, and cultivating new business opportunities while upholding regulatory and compliance standards
- You'll build and nurture high-performing teams, leading with positive behaviours and embedding a culture of shared knowledge, succession planning, and continuous development to meet both current and future business needs
- You'll proactively drive process improvements, championing group initiatives, enhancing service delivery, and identifying commercial opportunities through a deep understanding of client portfolios and industry trends
- You'll take full ownership of risk and compliance within your function, ensuring systems, policies, and procedures are rigorously followed, while staying informed on regulatory developments and escalating issues as needed.
What we offer
- Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
- Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions
- Wellbeing: Additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test and corporate GP
- Annual leave: All our employees are entitled to 25 days paid leave, plus all UK public holidays. Enhanced maternity and paternity, including shared parental leave and adoption leave
- Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements.
Qualifications
- You'll have deep expertise in offshore financial services, corporate governance, and risk mitigation, along with a strong understanding of cross-jurisdictional cultural nuances and regulatory environments
- You’re a seasoned leader with exceptional management and influencing skills, able to guide functional teams and foster collaboration through role modelling and teamwork
- You stay committed to professional growth, hold membership in a relevant financial institute, and consistently demonstrate continued professional development
- You’re client-focused and solution-oriented, with proven experience working with regulators and delivering high standards of service tailored to client needs
- You communicate with clarity and confidence, make sound decisions, and have successfully recruited and nurtured high-performing individuals to support both immediate and long-term business goals.
Additional information
Our commitment to you and the environment
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
Company description
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
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