Client Service Manager

Job Description

The Client Service Manager has a key role in the team, managing a group of client entities/funds and the  related transactions, building and maintaining client relationships, risk management and facilitating associated initiatives. The Client Service Manager in certain cases can also act as personal director for entities in the segment. The clients serviced by the Dutch fund services team are some of the most well known private equity firms and retail fund managers.

With your expertise you are responsible for assuring that the client entities are in good standing, for operational client relationship management and compliance and for maintaining a holistic overview of the client dossier. You have the final accountability for periodic reviews and as a Client Service Manager, you are the key point of contact during audits by the Dutch Central Bank.

The Client Service Manager is not directly responsible for people management, however, is expected to coach involved team members during day-to-day transactions.

Responsibilities

• Act as main point of contact with the client on operational matters, overseeing operational deliverables supported by the several teams working on a specific client.
• Work closely with the Client Service Director and Directors in the Commercial Department on business development initiatives
• Increase client activities, out of scope work for clients and organic growth of the portfolio
• Support, guide, coach new joiners and act as mentor and example
• Act as the first point of contact to the Dutch Central Bank. During their audits represent, prepare and explain the file and how IQ-EQ manages compliance