Client Service Manager

Job Description

Responsibilities (how we will measure success)

The Manager will act as a client manager. Back office work will be performed by our Shared Services Centre (Mauritius) with full review function, auditor, and client liaison in South Africa.

Tasks (what does the role do on a day-to-day basis)

• Manage a team to ensure agreed deadlines are adhered to
• Coach junior staff
• Report any issues noted from the review to the Directors
• Deliver the financial info to clients/auditors and assist with any technical comments and questions
• Manage client/auditor expectations
• Technical review of AFS and ensure AFS is in accordance with the applicable reporting framework
• Timely reporting to directors
• Add value to our clients’ systems and processes

Key competencies for position and level (see Group Competency model)

• Customer focus
• Communicate effectively
• Self-development
• Collaborates
• Builds effective teams

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Knowledge and insight of the accounting sector (at all levels e.g. IFRS, US GAAP, Fund Structures, Fund accounting and knowledge of management accounting, e.g. VAT, payroll, secretarial, etc.)
• Taking ownership of clients’ requests, be pro-active
• Manage teams (at clients or internal) and be able to work in a team environment
• Perform research to obtain the best solution for clients
• Look for inefficiencies in our clients’ systems and processes and enhance them
• Clear Director’s questions and comments efficiently and timely
• Look for opportunities where we can add value to our clients, especially from a financial management perspective
• Prepare and detail review financial statements
• Communicate with auditors and resolve questions/comments effectively and on a timely basis