Client Accounting Manager – Funds

Job Description

Responsibilities (how we will measure success)

The role holder will manage a team of accountants, to deliver excellent client service,
risk adherence and ensure they are well trained and motivated.
They will manage all aspects of the Team’s workflow and be a point of escalation for
clients and staff.
They will create and maintain an environment that ensures all deliverables are met
and that the team are focused on identifying ways in which they can improve
processes, service delivery and team morale.

Tasks (what does the role do on a day-to-day basis)

• Oversee the smooth running and maintenance of relationships with designated
clients
• Plan, implement, review, manage and record all aspects of team members’
performance, training, and career development, continually increasing the team’s
capability and performance levels
• Maintain effective risk and compliance oversight for all aspects of the team’s
performance and activity
• Manage the file review process to ensure that all activity meets the Group’s risk,
quality, and service standards
• Perform second review of KPIs to ensure they are developed, implemented, and
reported quarterly in accordance with SLAs
• Support the development of the Operating Model by providing timely and
constructive feedback on operations and performance. Attending forums with Front
Office Senior Client Services Managers and Back Office KPI sessions to generate
improvements
• Act as a subject matter expert on different products, structures and jurisdictions
• Oversee the effective use of all systems and software used within the team, proactively
identifying performance improvements and process efficiencies
• Identify additional value-added services and revenue opportunities for the Group

Key competencies for position and level (see Group Competency model)

• Builds Effective Teams
• Decision Quality
• Directs Work
• Drive Results
• Resourcefulness
• Develops Talent

Key behaviors we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative),
the role holder will be expected to demonstrate the following:

• Authenticity
• Positivity
• Relationship building
• Taking ownership
• Approachability
• Organisation
• Resilience