Business Support Specialist

Job Description

JOB DESCRIPTION: BUSINESS SUPPORT SPECIALIST
Office: Hyderabad, India
Office hours: US Shift hours
Department: Business Architecture & Solution Design, Navigator team

Responsibilities (how we will measure success)

• Working within the Business Architecture & Solution Design team, you will support  the implementation and management of a group wide planning and resource management solution dealing with many international stakeholders
• You will be involved in requirement collation, supporting improvements to our endto-end workflow solutionto streamline key interactions between teams across countries
• You will help setup the platform as needed to meet different requirements
• You will support the Operational teams in different jurisdictions in the daily use of the solution, interacting with end-users, IT and project team, ensuring global standards are maintained
• You’ll help prepare and maintaining various documents (test scripts, user documentation) as required by the product to agreed standards, of consistent quality and to agreed timelines
• You will work with colleagues and other stakeholders to investigate operational issues, problems and new opportunities, seeking effective business solutions through improvements in aspects of business areas or systems.
• You'll also assist in the analysis of underlying issues and their root causes, identifying available options for consideration such as new development
• You will assist in the updates of data as needed in the system

Tasks (what does the role do on a day-to-day basis)

• Support the implementation and support of the task management tool by working with international colleagues and other stakeholders to continuously improve the product and business processes
• Investigate operational issues, problems and new opportunities; seeking effective business solutions through improvements in aspects of business areas or systems of interest.
• Assisting in the analysis of underlying issues and their root causes, and help identify solutions
• Act as a business analyst identifying and planning solutions to business problems, ensuring good use of Azure Dev Ops, for example;

1. Clarifying requirements
2. Drafting specifications and Acceptance criteria
3. Developing and executing test plan scripts
4. Support testing and UAT with country super users

• Facilitating stakeholder meetings and workshops, and presenting findings and actions both verbally and in writing to the business;
• Assist in defining user acceptance tests for new or improved business processes and the system;
• Work with developers to implement and test solutions that you or other team members design:
• Assisting in defining holistic solutions that address organisational, people, processes, information and technology aspects; justifying the solutions when supporting the development of a business case for a business change initiative.
• Consider opportunities and potential risks attached to suggestions you make
• Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern
• Support staff and teams in making your recommended changes, including helping to resolve any issues
• Support training and maintenance of related materials for the wider business, engaging with teams to ensure ongoing enhancements as needed 
• Ensuring that end-users requests are addressed within Business SLAs
   

Key competencies for position and level

• Communicates Effectively 
• Organisation Savvy
• Being Resilient 
• Plans and Aligns
• Demonstrates Self-Awareness
• Proactive
 

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), 
the role holder will be expected to demonstrate the following:
• Attention to detail
• Taking Ownership
• Curiosity
• Positivity