Business Analyst

Job Description

JOB SUMMARY

Data Gathering & Business Analysis

• Support related activities to gather data and analyse the current processes and metrics to review and propose improvements that will drive efficiencies without impacting or reducing controls in the business.

• Conduct the necessary research to understand best practices and emerging trends to enrich solution ideation activities

• Communicate between/with business managers and users to understand and document business requirements across affected business areas;

• Develop process improvement procedures to improve operational efficiency.

Solution Ideation

• Participate in gap analysis exercises for new implementations

• Work with the operations team to prioritise and implement process change requirements based on the operational needs of the business

• Develop and curate the necessary process and knowledge assets in aid of analysis or as part of solutioning activities

• Participate in the ideation of process, product or technical changes to improve user experience, client service levels and or efficiencies, including improvement, or automation

Engagement Management Support & Project Coordination

• Prepare communication plans, and draft communication materials for distribution to multiple stakeholders across the group.

• Coordinate trainings and workshops (including set up training material)

• Manage reporting to ensure business and management are aware of progress and pipeline.

• Document and coordinate related activities, facilitate discussions, and ensure that planned actions are being carried on to ensure that efficiency initiatives are to be delivered based on agreed plans