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Job Description
An essential and visible responsibility for clients and IQ EQ where all payments made from and to clients go through the hands of the team members of the Banking Pool.
The team is responsible for a vast number of payments and part of the invoice collection on a daily basis.
Tasks
At IQ EQ we strive for operational excellence and to provide extraordinary services to our clients. A smooth-running Banking Pool is essential to contribute to these goals. Together with the rest of the team, you will be responsible for the following:
- Provide high quality and efficient payment services
- Help the Operations Department in being a compliance gate keeper in the payment process, as per our Transaction Monitoring policy
- Assist the Operations Department with monthly, quarterly or annual reporting by providing them with the online bank statements
- Assist our clients in the full range of payment process, from obtaining their payment approval to ensuring sufficient balances on the bank accounts to ensuring the proper authorization and execution of the payments
- Play a vital role in invoice collection for IQ EQ and in the timely payment of annual fixed fees as soon as they are payable
In performing your services, you will be in frequent contact with the teams in the Operations Department and with our clients.
Key competencies for the role
- Action oriented
- Customer focussed
- Communicates effectively
- Plans and aligns
- Organisational savvy
- Interpersonal savvy
Key behaviours we expect to see
In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:
- Understand the needs of clients and internal and external key stakeholders and steadfastly pushes self to deliver
- Build credible relationships across IQ EQ through consistent behaviour that generates lasting trust
- Be a part of a high performing team by working collaboratively and by fostering a ‘can-do’, problem-solving and roll up your sleeves’ kind of attitude
- Strong self-review skills to ensure accuracy and quality in deliverables
- Effective written and verbal communication for professional correspondence and client interactions
- Proactiveness and detail-oriented in ensuring accuracy and adherence to timelines
- Professionalism and confidentiality in handling client information
- Accountability and a commitment to delivering high-quality results
- Flexibility in working hours to meet business needs and support organizational goals
Qualifications
- Bachelor’s degree holder or related professional qualification (ACCA level 1 or ACA)
- Minimum 2 years of experience in the accounting, banking or payment-related services
- Fluent in English
- Self-motivated and team player
Additional information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
Company description
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
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