Associate – CRM (One View)

Job Description

THIS ROLE 

WHAT YOU WILL DO 

System Administration

• Assist in day-to-day administration of the CRM system, including data quality checks, user account management, and system configurations
• Support in the customization and configuration of CRM system to meet business needs
• Manage user profiles, ensuring all users are set up with appropriate access and permissions
• Participate in system testing, upgrades, and implementation of new features

Data Management and Reporting:

• Monitor data quality and support efforts to improve data cleanliness, completeness, and consistency by liaising with account relationship managers
• Management of predefined data points within the system to ensure all mandatory data is completed and up to date
• Create and custom reports and dashboards to support business decision making

Support

• Provide ongoing support to system users by addressing queries, troubleshooting issues, and overall guidance in usage of CRM system from a sales and commercial perspective
• Collaborate with cross-functional teams to understand system requirements and provide support
• Ensure clear lines of communication to system users to advise of updated data requirements and data errors

Tasks (What does the role do on a day-to-day basis)

• Support Senior Business Analyst in management and hygiene of OneView data
• Support users with data queries and the overall use of OneView from a commercial perspective
• Completing data quality checks and implementing pre-defined processes
• Work with the wider business to build relationships with users and promote best practice of OneView

Key behaviors we expect to see

• Engagement with commercial needs of data held in OneView
• Continue to build strong relationships within the expanding business
• Support group wide commercial activity and initiatives
• Promoting the use of OneView across the business

WHAT WE OFFER 

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions
• Wellbeing: Additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test and corporate GP
• Annual leave: All our employees are entitled to 25 days paid leave, plus all UK public holidays. Enhanced maternity and paternity, including shared parental leave and adoption leave
• Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements