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Job Description
Job Summary:
The primary technical expert responsible for ensuring excellence in service delivery through expertise and team leadership. This role serves as a key operational leader, maintaining client relationships while handling complex issues and demands. The position focuses on quality assurance and regulatory compliance while providing technical oversight for deliverables.
what will you do:
- Lead and support team operations, performance management, and professional development of team members
- Ensure quality standards, regulatory compliance, and accurate application of methodologies across all deliverables and cluster work
- Drive process improvements, implement new standards and software systems, and monitor adherence to established protocols
- Provide technical expertise, resolve complex administrative and operational issues, and identify training needs for team development
- Manage sensitive stakeholder and client communications, handle complex secretarial matters, and maintain strong cluster relationships
Qualifications
Educational Background: Degree holder and/or related Professional qualification
Professional Experience: Minimum 6 years of experience in Corporate Administration and Secretarial matter
Additional information
Our commitment to you and the environment
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
Company description
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
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