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Job Description
Responsibilities
As a result of continued growth, we have a fantastic opportunity for an experienced Application Services Engineer to join our global team, to provide specialist support and administration of our global client delivery applications.
The Application Services Engineer is responsible for developing, documenting, and supporting business solutions, applications, and reports within the company’s application suite. The role includes administration of systems, access, processes, and controls.
Relationship building with stakeholders across business and IT department will be essential, as will understanding pain points and devising solutions, ultimately leading to a deep technical knowledge of the platforms used and input into development roadmap and driving best practices.
You will need to have experience working in a fast-paced environment and able to prioritise tasks that contribute to the delivery of project workstreams, BAU activities, and response to incidents.
You will have the ability to work together with colleagues based all over the globe both within the Infrastructure team and across the Global Service Desk, Regional IT, Workplace support, Application services, and Information Security.
You will be tenacious and passionate, with the ability to take ownership of tasks whilst managing your time effectively, and prioritising tasks to meet deadlines.
You will maintain excellent attention to detail and have a logical approach to solving problems under pressure and an active communicator on technical issues that affect client delivery.
The role requires you to have the ability to communicate clearly and with impact in a fast-paced and high pressure situations including the ability to challenge and influence the view of senior stakeholders respectfully, confidently, and effectively to bring a new perspective.
Tasks (what does the role do on a day-to-day basis)
Ascertain requirements and work towards end goals for reporting and projects in an efficient and accurate way
Development and maintenance of reports tailored to client needs and requirements
Key business application oversight, administration, and support
Review and document functional design of solutions and reports
Ensure / follow control and process around business requests
Actively participate in team efforts on report design and review, across global locations
Ensure that gaps / enhancements are identified, reported, and documented
Collaborate within the wider IT function to achieve a high-quality service across the application suite, based on client’s needs
Seek improvements and efficiencies for business requirements
Qualifications
Key competencies for position and level
In addition to demonstrating our Global Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:
Collaborates
Communicates effectively
Manages complexity
Customer focus
Global perspective
Tech savvy
Instils trust
Drives vision and purpose
Optimizes work processes
Required Experience
Education / professional qualifications
Graduate degree, preferably in IT related disciplines
Professional certifications such as PMP, ITIL or equivalent
Background experience
Experience of coding in programming languages such Excel VBA, VB.net, Java, C# or any .net language
Data analysis experience, database administration knowledge, data mining and manipulation
Proficient in MS Excel with a working knowledge of Excel VBA
Comfortable using APIs, SQL query writing, report development / BI tools (Crystal, SSRS, SSIS, Tableau)
Experience of writing technical documentation and presenting information clearly to senior stakeholders
Knowledge of BI, Data and Analytics
Knowledge of programming languages (beneficial)
C#, Java, VB.Net, Python, R
Knowledge of Excel Formulas (Required)
Knowledge of SQL (Required)
Ability to meet and adhere to internal and external deliverables whilst maintaining an exceptionally high standard
Excellent attention to detail
Excellent communication skills
Excellent written and spoken English
Excellent analytical and numerical skills
Strong problem solving and conceptual thinking
Strong organisation skills
Company, product, and market knowledge
Experience of working in a complex, multi-country professional services, financial services or BPO organisation with complex processing requirements preferred but not essential
Multi-country experience and demonstrates an ability to work in a multi-cultural, talented, and demanding team environment
Possess the skills and the personality to operate effectively in a very fast-paced complex global business with an in-depth knowledge of program management
Excellent communication skills in both written and oral form, with staff members, customers, suppliers, and the management team with the ability to make decisions, act and get results
Passion, dynamism, and drive
Robust sense of humour
Personal presence, integrity, and credibility
Ability to solve problems either independently or by utilising other members of the team where necessary
Languages
Fully proficient spoken and written English, additional European languages will be an asset
Additional information
At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.
Company description
IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.
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