Application Support Engineer

Qualifications

• You bring degree‑level education (B‑Tech, MCA, BSc Computer Science or equivalent) along with strong experience in ITSM frameworks such as ITIL or COBIT.
• You have a solid background supporting enterprise services, excellent English communication skills, strong troubleshooting abilities, and hands‑on experience with application design, development, third‑party system customisation, and integrated development environments.
• You offer advanced technical capability, including mandatory SQL/PL‑SQL expertise, SSRS reporting support, source‑control proficiency (GIT/ADO/SVN), PowerShell scripting, and experience working with SaaS/on‑prem suppliers, with additional advantages in system migrations and Tableau.
• You understand financial‑sector technologies, bringing valuable exposure to wealth/fund management systems, CRM, GRC, and Finance platforms within the broader Financial Services environment.
• You demonstrate strong leadership qualities, communicating clearly with both technical and non‑technical audiences, and applying excellent interpersonal, facilitation, negotiation, and collaboration skills.

Additional information

Our commitment to you and the environment

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to oury people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, acrosfyts 25 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.

Company description

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.  

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities.