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Job Description
As a result of continued growth, we have a fantastic opportunity for an experienced Application Services Analyst to join our global team, to provide specialist support and administration of our global client delivery applications.
The Application Services Analyst is responsible for developing, documenting, and supporting business solutions, applications, and reports within the company’s application suite. The role includes administration of systems, access, processes, and controls.
Relationship building with stakeholders across business and IT department will be essential, as will understanding pain points and devising solutions, ultimately leading to a deep technical knowledge of the platforms used and input into development roadmap and driving best practices.
You will need to have experience working in a fast-paced environment and able to prioritise tasks that contribute to the delivery of project workstreams, BAU activities, and response to incidents.
You will have the ability to work together with colleagues based all over the globe both within the Infrastructure team and across the Global Service Desk, Regional IT, Workplace support, Application services, and Information Security.
You will be tenacious and passionate, with the ability to take ownership of tasks whilst managing your time effectively, and prioritising tasks to meet deadlines.
You will maintain excellent attention to detail and have a logical approach to solving problems under pressure and an active communicator on technical issues that affect client delivery.
The role requires you to have the ability to communicate clearly and with impact in a fast-paced and high pressure situations including the ability to challenge and influence the view of senior stakeholders respectfully, confidently, and effectively to bring a new perspective.
Tasks (what does the role do on a day-to-day basis)
- Ascertain requirements and work towards end goals for reporting and projects in an efficient and accurate way
- Development and maintenance of reports tailored to client needs and requirements
- Investigate issues, apply known resolutions to resolve incidents or reproduce issues and document findings as part of incident and problem resolution
- Key business application oversight, administration, and support
- Review and document functional design of solutions and reports
- Ensure / follow control and process around business requests
- Actively participate in team efforts on report design and review, across global locations
- Ensure that gaps / enhancements are identified, reported, and documented
- Collaborate within the wider IT function to achieve a high-quality service across the application suite, based on client’s needs
- Seek improvements and efficiencies for business requirements
Key competencies
In addition to demonstrating our Global Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:
- Collaborates
- Communicates effectively
- Manages complexity
- Customer focus
- Global perspective
- Tech savvy
- Instils trust
- Drives vision and purpose
- Optimizes work processes
Qualifications
- Graduate degree, preferably in IT related disciplines
- Professional certifications such as PMP, ITIL or equivalent
- Experience across application delivery.
Background experience
- A Minimum of 2 years’ experience in a similar user-facing role supporting multiple business applications in a mission critical environment
- Understanding of application platforms, business rules and data flows through systems.
- Experience of coding in programming languages such Excel VBA, VB.net, Java, C# or any .net language is advantageous
- Data analysis experience, database administration knowledge, data mining and manipulation
- Proficient in MS Excel with a working knowledge of Excel VBA, MS Access
- Comfortable using APIs, SQL query writing, report development / BI tools (Crystal, SSRS, SSIS, Tableau)
- Experience of writing technical documentation and presenting information clearly to senior stakeholders
- Ability to meet and adhere to internal and external deliverables whilst maintaining an exceptionally high standard
- Excellent attention to detail
- Excellent communication skills
- Excellent written and spoken English
- Excellent analytical and numerical skills
- Strong problem solving and conceptual thinking
- Strong organisation skills
Company, product, and market knowledge
- Experience of working in a complex, multi-country professional services, financial services or BPO organisation with complex processing requirements preferred but not essential
- Multi-country experience and demonstrates an ability to work in a multi-cultural, talented, and demanding team environment
- Possess the skills and the personality to operate effectively in a very fast-paced complex global business with an in-depth knowledge of program management
- Excellent communication skills in both written and oral form, with staff members, customers, suppliers, and the management team with the ability to make decisions, act and get results
- Passion, dynamism, and drive
- Robust sense of humour
- Personal presence, integrity, and credibility
- Ability to solve problems either independently or by utilising other members of the team where necessary
Languages
- Fully proficient spoken and written English, additional European languages will be an asset
- French would be beneficial
Additional information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
Company description
ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.
We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
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