Administrator

Job Description

Responsibilities -

• Perform a wide variety of Trust administration tasks accurately and in a timely manner to support the Company’s ever-growing and diversified international client base

• Provide a high level of quality internal and external client service and the accurate and timely provision of financial administration services

• Assist the Senior Officers and Management Team with the day-to-day administration of private client portfolios in accordance with the Company’s policies and procedures

• Plan, prioritize and organize tasks and activities efficiently, ensuring effective time management • Effectively manage time input and work in progress on own portfolio

• Assist senior members of the Team where required

Tasks (what does the role do on a day-to-day basis) -

• Demonstrate the Group Values at all times and ensure engagement and commitment to deliver excellent client service, operational effectiveness and efficiencies in all tasks delivered • Participate fully and proactively in the promotion of a constructive “client servicing” culture

• Provide timely and constructive feedback on client administration matters

• Develop and maintain effective working relationships with the Team Members and across all Teams locally to ensure a collaborative approach

• Work proactively and collaboratively with all Trust Administration Team Members on all client administration tasks

• Continue and maintain relevant technical knowledge, ensuring CPD requirements are met

• Take ownership for maintaining Continual Professional Development as required for the role and/or for existing professional qualifications or regulatory requirements

• Invite feedback and look to improve performance

• Acquire knowledge of business activities, products and services

• Deliver the highest level of client service in line with our Group Values with the objective of exceeding client expectations

• Ensure effective and efficient client correspondence and ensure turnaround times are as short as possible

• Ensure client procedures are followed at all times

• Assist and work collaboratively with the other Officers and Management Team on day-to-day administrative tasks and matters in respect of their client portfolios

• Assist with project work as the business requires

• Maintain proper and orderly client records

• Support an on-going programme of continuous improvement to client service, identifying and escalating opportunities as appropriate

• Grow commercial awareness and develop a good level of competitor and industry awareness

• Develop a good technical understanding of legal and regulatory requirements and industry best practice, that are relevant to the Company and its clients

• Maintain detailed knowledge of policies and procedures in place and responsibility to ensure they are adhering to in the course of day-to-day administration activities 

• Be aware of risk factors and refer upwards, exercising judgement as to when manager help is needed

• Pro-actively comment on processes with respect to improvements and efficiencies

• Ensure that the Company’s policies and procedures are being followed and complied with and, in case of non-compliance, inform the relevant Senior Officer or the Risk and Compliance Team in a timely manner

• Provide timely responses to compliance queries and highlight any risk issues that arise

• Be aware of and report suspicious transactions/complaints and guide other team members where required