Luxembourg City, Luxembourg

Client Relationship Director

Full-time / part-time
Full-time
Level
Not Applicable
Department
Client Services
Address
412F Route d'Esch
Luxembourg City
Luxembourg

Job description

Following strong organic growth and ambitious development plans we are on the look out  for a Client Relationship Director to join our Private Equity and Venture Capital business unit.

As a Client Relationship Director you will be in charge of an institutional portfolio of private equity and venture capital funds mainly. You will be working closely with Client Services Manager and Head of Operation to ensure overall delivery maintains high standard of quality. You will maintain and expand existing client portfolio in size and quality by driving upsell and cross-sell initiatives, foster an active client listening program to enhance customer experience, promote a culture of feedback and anticipate client needs. You will work closely with internal stakeholders to ensure clients are in compliance with local regulatory framework and with Head of Finance to assess profitability of the business.

You will report into the Head of Private Equity and Venture Capital and work collaboratively within the team to develop and drive key growth strategies and action plans for the Private Equity and Venture Capital segment in Luxembourg. This includes engaging with local Head of Business Development, local Head of Segment, Group Chief Commercial Officer and the Group Head of Funds as well as local commercial teams and nourish beneficial partnerships with the local ecosystem to capture any valuable opportunity to further strengthen IQEQ position in the market. You will pro-actively attend cross-border commercial pitches, act as an ambassador of IQEQ in the market and lead new initiatives if need be.

As part of your background, you have a proven track record in client relationship management, a robust knowledge of the regulatory framework and operations and strong business acumen. Bound by our corporate value, you will strive to be authentic, bold, and collaborative in all aspect of your engagement. You will be a hands-on leader and inspire others in the organization through your leadership style, example and client centric approach.

Qualifications

  • Bachelor/Master Degree in Accounting/Legal or Business Administration or higher degree
  • 8/10 years of experience in alternative investment management industry with a sizable experience in a commercial function in an international environment
  • In depth understanding of investment management and alternative products with a particular focus to Private Equity and Venture Capital
  • Evidence of commitment to high standard of customer service based on understanding needs and delivering solutions
  • Proven ability to handle key account management plans, foster a culture of feedback, manage portfolio attrition and secure significant organic growth
  • Ability to handle cross border commercial pitches and work closely with commercial teams across the globe to secure impressive mandates
  • Excellent leadership and management skills and outstanding ability to act as a team player and promoting teamwork and collaboration
  • Good knowledge of the alternative investment toolbox, product specificities and rationale, regulatory environments and operational implications
  • Strong coordination to ensure all the units and internal stakeholders  work as a one
  • Ensure profitability and assess and deliver on financial KPIs
  • Languages : fluent in English (German and/or French is an advantage)

Additional information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

Company description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

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