You will have to report, on a frequency as determined by your direct reporting line, on statistics and KPI reporting, as may be required from time to time.
You will be required to compile KPI statistics, time analysis, statistics on task delivered / deliverable to clusters and report to the Head of Delivery/Country Delivery Director.
- Analyse the current processes and metrics to review and propose improvements to drive efficiency without impacting or reducing controls in the business.
- Develop process improvement procedures to improve operational efficiency.
- Manage reporting to ensure business and management are aware of progress and pipeline.
- Communication between/with business managers and users to understand and document business requirements across affected business areas;
- Participate in gap analysis exercises for new implementations;
- Work with the operations team to prioritise and implement process change requirements based on the operational needs of the business.
- Prepare communication plans for distribution to multiple stakeholders across the group.
- Update and maintain documentation on process improvements and process performance.
- Produce supporting business cases for changes and measuring success post implementation
- Recommend process, product or technical changes to improve user experience, client service levels and or efficiencies, including improvement, or automation.